Jira Service Management Architect for AI-Driven ITSM

Accenture PLC; Irving (TX); Presencial; USD 90.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Paid time off

Descripción de la vacante

Accenture is seeking a skilled JSM professional to own the platform layer of Jira Service Management transformations. You will design workflows, automate processes, and integrate JSM with enterprise systems to reduce chaos and enable scalable delivery.

You will work with Agile consultants and stakeholders on high-visibility engagements, applying ITIL-aligned service management practices and AI-enabled capabilities to improve efficiency and customer experience. Travel may be required.

Formación

• Minimum 5 years configuring Jira Service Management (JSM) and integrating it with enterprise systems via REST APIs, webhooks, or connectors.
• Minimum 5 years designing and implementing ITIL-aligned service workflows and automation rules.
• Minimum 5+ years helping enterprise clients improve service delivery and ITSM maturity.
• Minimum 5 years hands-on Atlassian automation (JSM rules, ScriptRunner, or Automation for Jira).
• Bachelor's degree or equivalent work experience (12 years total)

Responsabilidades

• Configure workflows, forms, approvals, notifications, and automation rules for JSM.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise applications and business processes.
• Leverage Atlassian automation to reduce manual effort and improve consistency.
• Utilize Atlassian Intelligence features to enhance knowledge discovery and automation.
• Identify AI-powered opportunities to improve service experiences and monitor AI-enabled capabilities.

Conocimientos

Jira Service Management (JSM)

JSM integrations with enterprise apps

REST APIs & webhooks

SSO/identity providers

ITIL-aligned service workflows

Automation rules design

Atlassian automation (ScriptRunner, Ao

Educación

Bachelor's degree or equivalent

Herramientas

ScriptRunner

Automation for Jira

Jira Service Management (JSM)

Descripción del empleo

Accenture is seeking a skilled JSM professional to own the platform layer of Jira Service Management transformations. You will design workflows, automate processes, and integrate JSM with enterprise systems to reduce chaos and enable scalable delivery.

You will work with Agile consultants and stakeholders on high-visibility engagements, applying ITIL-aligned service management practices and AI-enabled capabilities to improve efficiency and customer experience. Travel may be required.