Jira & AI Delivery Platform Engineer

National Philanthropic Trust; Conshohocken (Montgomery County); Hybrid; USD 110,000 - 170,000; Full time

Job summary

National Philanthropic Trust, based in Conshohocken, PA, seeks an experienced Atlassian Platform Administrator to own Jira, Jira Service Management, Jira Product Discovery, and Confluence. You will drive a system of record for IT work, enforce SOC 2 controls, and guide adoption and data quality.

This hands-on role focuses on configuring workflows and intake paths, integrating AI-assisted workflows, and collaborating with Cybersecurity and product teams.

Qualifications

• At least 5 years of hands-on Atlassian administration experience.
• Experience serving as the primary administrator of Jira Cloud and Atlassian products.
• Proven ability to design workflows, schemas, and automation for scale.
• Strong knowledge of SOC 2 controls and audit-ready reporting.
• Experience building AI-assisted workflows and integrating AI tools with Jira/Confluence.

Responsibilities

• Own the platform: administer Jira, Jira Service Management, Jira Product Discovery, and Confluence, including configuration, workflows, permissions, automation, apps, and health.
• Design work hierarchies and linking conventions to connect work to decisions and outcomes for people and AI tools.
• Build a single intake path in Jira Service Management with routing, SLAs, forms, and a knowledge base.
• Enforce ready/done, change approvals, release gates, and audit-friendly test evidence in workflows.
• Define metrics and build reporting layers for delivery, backlog, and team performance.
• Enable teams by documenting configurations, training leaders, and maintaining runbooks.
• Stay current on Atlassian and AI tools and advocate for AI-native delivery.

Skills

Atlassian administration

Jira Cloud

Jira Service Management

Jira Product Discovery

Confluence

REST APIs

Scripting (e.g., Python)

AI tools in work

Scrum / Kanban

Stakeholder collaboration

Education

Bachelor's degree or equivalent experience

Tools

Jira Cloud

Jira Service Management

Jira Product Discovery

Confluence

Job description

National Philanthropic Trust, based in Conshohocken, PA, seeks an experienced Atlassian Platform Administrator to own Jira, Jira Service Management, Jira Product Discovery, and Confluence. You will drive a system of record for IT work, enforce SOC 2 controls, and guide adoption and data quality.

This hands-on role focuses on configuring workflows and intake paths, integrating AI-assisted workflows, and collaborating with Cybersecurity and product teams.