JIRA Administrator at Cognizant Phoenix, AZ

Feitong Buke; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Feitong Buke in Phoenix, AZ, is seeking a Jira Cloud Administrator Contractor. This role will support the Agile tooling ecosystem by configuring and optimizing Jira Cloud, partnering with product teams, and managing user access.

Required qualifications include 3-5 years of experience, proficiency in Jira administration, and a strong understanding of Agile frameworks. The position also requires specific certifications like Jira Administrator Certification and ITIL Foundation Certification.

Qualifications

• 3-5 years of experience in a large enterprise environment as a Jira Administrator.
• Strong understanding of Agile Scrum and SAFe frameworks.
• Hands-on experience with Atlassian Cloud administration.

Responsibilities

• Administer and configure Jira Cloud environments.
• Partner with various roles to implement Jira structures.
• Design and maintain custom workflows and dashboards.

Skills

Experience as a Jira Administrator

Understanding of Agile Scrum

Proficient in JQL

User management skills

Excellent communication skills

Education

Jira Administrator Certification

ITIL Foundation Certification

Tools

Jira

Confluence

Slack

GitHub

ServiceNow

PowerBI

Tableau

Job description

JIRA Administrator job at Cognizant. Phoenix, AZ.

Job Summary

As a Jira Cloud Administrator Contractor you will play a key role in supporting Amex enterprise Agile tooling ecosystem. You will configure and optimize Jira Cloud to meet the needs of diverse Agile teams across technology product and business functions. This role is ideal for a hands‑on Jira expert who understands large‑scale governance, enterprise security and complex workflow design in a regulated environment.

Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners Scrum Masters Release Train Engineers and Software Engineers to implement Jira structures aligned with Amex Scaled Agile Framework and enterprise Agile standards.
• Design and maintain custom workflows screens schemes fields filters and dashboards that enable effective portfolio and team‑level tracking.
• Manage user access roles and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
• Implement and maintain automation rules and integrations (e.g. with Slack GitHub and ServiceNow).
• Support governance and compliance by ensuring configurations align with Amex security and audit standards.
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
• Develop documentation training materials and best practices to promote consistent usage across business units.
• Participate in Atlassian Cloud upgrades testing and change management processes in coordination with Enterprise Technology teams.

Required Qualifications

• 3-5 years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.
• Strong understanding of Agile Scrum and SAFe frameworks.
• Proficient in JQL workflow automation and project configuration.
• Hands‑on experience with Atlassian Cloud administration including user management permission schemes and global settings.
• Experience managing large‑scale user bases (5,000+ users preferred).
• Excellent stakeholder communication and documentation skills.
• Experience in governed or regulated environments (e.g. financial services, banking or fintech).

Preferred Qualifications

• Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud).
• Familiarity with ScriptRunner Automation for Jira and Jira Service Management.
• Experience integrating Jira Cloud with data analytics and reporting tools (e.g. PowerBI Tableau).
• Knowledge of Atlassian REST APIs or scripting (Python, Groovy or JavaScript).
• Exposure to Change Management IIQ and enterprise security compliance practices.

Certifications Required

• Jira Administrator Certification
• ITIL Foundation Certification

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.