Jira Administrator - Hybrid at Cognizant Phoenix, AZ

Feitong Buke; Phoenix (AZ); Hybrid; USD 49,001 - 107,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Feitong Buke is searching for a Jira Administrator to manage Jira Cloud and Confluence Cloud environments. This hybrid role emphasizes collaboration with stakeholders to implement Agile principles and design workflows that enable effective project tracking.

The ideal candidate will have over 5 years of experience in large enterprises, a strong grasp of Agile frameworks, and excellent communication skills. A competitive salary of $49,001 - $107,000 is offered, along with comprehensive benefits.

Qualifications

• 5+ years of experience as a Jira Administrator in a large enterprise environment.
• Strong understanding of Agile, Scrum, and SAFe frameworks.
• Excellent stakeholder communication and documentation skills.

Responsibilities

• Administer and configure Jira Cloud and Confluence Cloud environments.
• Design and maintain custom workflows and dashboards.
• Implement and maintain automation rules and integrations.

Skills

JQL

Agile methodologies

Atlassian Cloud administration

Stakeholder communication

Tools

Jira

Confluence

ScriptRunner

PowerBI

Job description

Jira Administrator - Hybrid

Location: Phoenix, AZ

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Key Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software Engineers to implement Jira structures aligned with Scaled Agile Framework (SAFe) and enterprise Agile standards.
• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with identity platforms.
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, ServiceNow).
• Support governance and compliance by ensuring configurations align with security and audit standards.
• Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.
• Develop documentation, training materials, and best practices to promote consistent usage across business units.
• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.

Required Qualifications

• 5+ years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.
• Strong understanding of Agile, Scrum, and SAFe frameworks.
• Proficient in JQL, workflow automation, and project configuration.
• Hands‑on experience with Atlassian Cloud administration, including user management, permission schemes, and global settings.
• Experience managing large‑scale user bases (5,000+ users preferred).
• Excellent stakeholder communication and documentation skills.
• Experience in governed or regulated environments (e.g., financial services, banking, or fintech).

Preferred Qualifications

• Atlassian certifications such as ACP‑120 (Jira Administration for Cloud) or ACP‑620 (Managing Jira Projects in Cloud).
• Familiarity with ScriptRunner, Automation for Jira, and Jira Service Management.
• Experience integrating Jira Cloud with data analytics and reporting tools (e.g., PowerBI, Tableau).
• Knowledge of Atlassian REST APIs or scripting (Python, Groovy, or JavaScript).
• Exposure to Change Management, IIQ, and enterprise security compliance practices.

Applications will be accepted until 12/26/2025.

The annual salary for this position is between $49,001 - $107,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.