Jira Platform Administrator / Developer / Owner – 5228

Tier4 Group; Seattle (WA); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off including vacation, holidays, and sick leave

Job summary

Tier4 Group is seeking a Jira Platform Administrator / Developer in Seattle, WA, who can drive innovation and optimize the Atlassian ecosystem. In this role, you'll enhance Jira and Confluence functionalities supporting enterprise ITSM processes.

The ideal candidate will have robust experience in Jira administration and API integrations, along with a strong understanding of Agile methodologies. The compensation ranges from $105,000 to $120,000 annually, plus bonus opportunities and additional benefits.

Qualifications

• 5+ years of Jira administration and development experience.
• 5+ years of REST API and platform integration experience.
• Strong expertise in workflow architecture and JQL.

Responsibilities

• Serve as a strategic owner of the Jira and Confluence ecosystem.
• Administer and optimize Jira Software and Confluence environments.
• Design scalable workflow solutions for ITSM and Agile delivery.

Skills

Jira administration

REST API integration

Confluence administration

ScriptRunner / Groovy

Agile methodologies

JQL

Dashboard development

Troubleshooting

Stakeholder management

Job description

Location: Seattle, WA

• Initially remote during onboarding and knowledge transfer
• Non local candidates must be willing to relocate to Seattle
• Remote Mondays & Fridays

Working Hours

7:00 AM – 3:00 PM PST

Initial schedule supports overlap with the UK-based Jira support team for knowledge transfer and transition activities.

Employment Type

Contract-to-Hire

Work Authorization

W2 Only – No C2C or 1099

Tier4 Group is seeking a Jira Platform Administrator / Developer who can function as both a technical expert and strategic platform owner within our Atlassian ecosystem.

This is not a traditional Jira Administrator role focused solely on ticket management and basic support. The ideal candidate will help architect, standardize, optimize, and modernize Jira and Confluence across IT, engineering, PMO, and business operations.

The environment currently supports enterprise ITSM processes, Agile delivery teams, reporting initiatives, operational workflows, and cross-functional collaboration. This role will play a critical part in improving platform governance, automation, integrations, reporting visibility, and overall operational maturity.

The ideal candidate is highly collaborative, technically strong, solutions-oriented, and capable of driving innovation beyond day-to-day administration.

Key Responsibilities

• Serve as a strategic owner of the Jira and Confluence ecosystem
• Administer and optimize Jira Software, Jira Service Management (JSM), and Confluence environments
• Design and maintain workflows, screens, issue types, custom fields, permission schemes, and governance standards
• Improve platform scalability, usability, and consistency across teams and business units

Workflow Architecture & Automation

• Design scalable workflow solutions supporting ITSM, Agile delivery, and operational processes
• Build advanced automation using:
• ScriptRunner / Groovy
• REST APIs
• Identify opportunities to improve operational efficiency through automation and process optimization

Integrations & Reporting

• Develop and support integrations with enterprise tools such as:
• Okta
• Slack
• GitHub
• Jenkins
• Monitoring and operational systems
• Build dashboards, reporting frameworks, and operational metrics using JQL and reporting tools
• Improve visibility into ticketing, sprint management, operational performance, and service delivery metrics

ITSM & Agile Support

• Support ITSM workflows including:
• Change Management
• Request Management
• Support Agile delivery teams with sprint workflows, backlog management, and engineering collaboration processes

Governance & Platform Improvement

• Perform platform audits, cleanup, governance enforcement, and performance tuning
• Support migrations, upgrades, and platform modernization initiatives
• Establish and promote Jira/Confluence best practices
• Provide user support, training, and documentation

Required Qualifications

• 5+ years of Jira administration and development experience in enterprise or mid-sized environments
• 5+ years of REST API and platform integration experience
• 5+ years of Confluence administration experience
• Strong expertise with:
• ScriptRunner / Groovy
• Workflow architecture
• JQL
• Dashboard and reporting development
• Experience supporting Jira Service Management (JSM) and enterprise ITSM processes
• Strong understanding of Agile methodologies and SDLC processes
• Experience integrating Jira with enterprise operational systems and tools
• Strong troubleshooting and problem-solving abilities
• Excellent communication and stakeholder management skills
• Ability to work independently and drive solutions in evolving environments

Preferred Qualifications

• Experience serving as a Jira Platform Owner or Atlassian ecosystem lead
• Experience with Atlassian Cloud and/or Data Center environments
• Familiarity with ServiceNow, Device42, or other CMDB / ITAM platforms
• Experience with workflow transformation and process modernization initiatives
• Experience supporting large-scale Jira Service Management implementations
• Knowledge of governance, security, and compliance best practices
• Experience with reporting and analytics tools such as:
• PowerBI
• Tableau

Compensation

• Conversion Salary Range: $105,000 – $120,000 base salary
• 15% bonus opportunity upon conversion
• Additional RSU / stock package available upon conversion

Equal Opportunity Employer

We are an equal opportunity employer and consider all applicants without regard to legally protected characteristics. Final compensation will be based on experience, skills, and internal equity.

Benefits: Eligible employees may receive medical insurance through a Cigna Open Access Plus Plan, including preventive care covered at 100% in-network, typical office visit copays (approximately $30 primary care and $50 specialist), a deductible of approximately $5,000 individual / $10,000 family, and an out-of-pocket maximum of approximately $7,500 individual / $15,000 family.

Additional benefits include prescription drug coverage with tiered pricing, mental health and substance use coverage including therapy services, a 401(k) retirement plan, and paid time off including vacation, holidays, and sick leave. Additional offerings may include life and disability insurance and wellness programs.