Jira Administrator

Foxhole Technology; Leesburg (FL); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a JIRA Administrator to enhance their Security Operations Center. This role involves providing comprehensive support for ticketing systems, ensuring robust integration with various technologies, and automating workflows to improve efficiency. The ideal candidate will have extensive experience in JIRA administration and a solid background in network security operations. Join a dynamic team where your expertise will contribute to critical security operations, and enjoy a collaborative environment that fosters innovation and growth. If you are passionate about technology and ready to make an impact, this opportunity is for you.

Qualifications

• 6+ years IT experience with 2+ years in SOC operations.
• In-depth knowledge of JIRA, ticketing systems, and workflow automation.

Responsibilities

• Provide security engineering support for SOC ticketing systems.
• Develop and customize JIRA workflows and automate processes.
• Integrate systems via API and troubleshoot operational issues.

Skills

JIRA Administration

Network Security

Workflow Automation

Scripting Languages

Database Integration

Education

BS Degree in IT or related field

Tools

JIRA

Confluence

SIEM/SPLUNK

Postgres

Job description

Overview

Job Title: JIRA Administrator

Clearance: Secret

Location: Remote

Foxhole Technology is seeking a JIRA Administrator to join our growing team in support of Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team (CERT), Computer Incident Response Team (CIRT), Computer Incident Response Center (CIRC) or Cyber Security Incident Response Center (CSIRC).

Job Description

As part of the Engineering team, the JIRA Administrator will:

• Provide ongoing security engineering support for all SOC Technologies with a primary focus on the ticketing systems.
• Ensure thorough testing, engineering and development support to all SOC Technologies with a focus on ticketing.
• Conduct requirement gathering sessions for improvement and/or customization of ticketing systems.
• Assist in the plan, design, document, test and implementation of code changes for planned customized ticket systems.
• Integrate with other systems via API and other technologies.
• Assist the subject matter expert on Atlassian tools, specifically JIRA.
• Development for JIRA Data Center to include JIRA work Management (JWM), JIRA Service Management (JSM), and Insight (Asset).
• Develop logic, code, test, and debug software packages.
• Experience with customizing and creating workflows for JIRA.
• Package and engineer releases to integrate with the company's operating systems.
• Leverage experience with scripting languages, Jira, and Confluence to support process automation.
• Develop automation processes for Application Catalogs and workflows between applications.
• Investigate, troubleshoot, and resolve operational issues with JIRA applications.
• Knowledgeable in database integration/administration (ideally Postgres).
• Facilitate the smooth integration of all software, computing, and networking technologies within the SOC.
• Support the KM Plan through review and/or contribution as needed to support security engineering tasks and activities.

Minimum Requirements

• Minimum six (6) years IT experience.
• Qualified candidates must have a minimum of two (2) years of experience working in a SOC type operation for a government or commercial client.
• In-depth knowledge of JIRA and ticketing systems with the following minimum capabilities: workflow with automation on notifications within the workflow, ability to add documents to the workflow, ability to automate the intake to the workflow via SIEM/SPLUNK and other security tools, ability to produce multiple different reports, ability to generate multiple different dashboards, ability to customize code, customize and integrate ticketing systems.
• BS Degree or additional work experience substitution.

More Information

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.

Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.