Jira Administrator

BuzzClan; Detroit (MI); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm seeks an experienced JIRA Administrator to manage and optimize the Atlassian JIRA platform. This role involves configuring workflows, supporting Agile practices, and integrating JIRA with various tools. You will collaborate with cross-functional teams, conduct user training, and ensure system stability while enabling process optimization. If you have strong problem-solving skills and a passion for Agile methodologies, this opportunity offers a chance to make a significant impact in a dynamic environment. Join a forward-thinking company that values your expertise and contributions.

Qualifications

• Strong hands-on experience with JIRA administration (Cloud/Server/Data Center).
• Good understanding of Agile methodologies, ITIL processes, and SDLC workflows.
• Knowledge of REST API integration and scripting for automation (Python, Groovy, etc.).

Responsibilities

• Administer, configure, and maintain Atlassian JIRA Software & JIRA Service Management.
• Customize workflows, permission schemes, and notification schemes.
• Create dashboards, reports, filters, and automate processes using JIRA Automation Rules.

Skills

JIRA Administration

Agile Methodologies

REST API Integration

Problem-Solving Skills

Communication Skills

Education

Atlassian Certified JIRA Administrator

ITIL Foundation Certification

Tools

JIRA Software

Confluence

Slack

GitHub

Bitbucket

AWS Cloud

ServiceNow

Job description

Type (Onsite or Remote): Mostly remote, but sometimes may need to travel to the below location if needed.

Job Summary:

We are looking for an experienced JIRA Administrator responsible for managing, configuring, and maintaining the Atlassian JIRA platform (Cloud/Server/DC), Understanding of Jira Plugin Zephyr, supporting project teams, ensuring system stability, and enabling process optimization across the organization.

Key Responsibilities:

• Administer, configure, and maintain Atlassian JIRA Software & JIRA Service Managements.
• Customize workflows, permission schemes, screen schemes, custom fields, issue types, and notification schemes.
• Integrate JIRA with other tools (Slack, GitHub, Bitbucket, AWS Cloud, ServiceNow, etc.).
• Create dashboards, reports, filters, and automate processes using JIRA Automation Rules.
• Manage user access, security roles, and permission audits.
• Support Agile practices — Scrum, Kanban board configurations, Sprint management.
• Perform routine platform maintenance, upgrades, and backups.
• Collaborate with DevOps, IT, and Product teams for troubleshooting and operational support.
• Cross team collaboration & manages project allocations
• Conduct user training, best practices enablement, and documentation.
• Participate in license management, budgeting, and vendor coordination for Atlassian products.

Qualifications

Required Skills:

• Strong hands-on experience with JIRA administration (Cloud/Server/Data Center).
• Experience in managing Confluence, JIRA Service Management, and related Atlassian tools.
• Good understanding of Agile methodologies, ITIL processes, and SDLC workflows.
• Knowledge of REST API integration and scripting for automation (Python, Groovy, or similar).
• Familiarity with Atlassian Marketplace plugins like ScriptRunner, Xray, BigPicture, etc.
• Exposure to Cloud platforms (AWS/Azure/GCP) is a plus.
• Strong problem-solving skills with excellent communication and documentation abilities.

Certifications Preferred:

• Atlassian Certified JIRA Administrator
• ITIL Foundation Certification

Additional Information

All your information will be kept confidential according to EEO guidelines.