JIRA Administrator

corespecialtyinsurance; Dallas (TX); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Employee Assistance Plan

Wellness program

Job summary

Core Specialty in Dallas, TX seeks an experienced Jira Administrator to manage JIRA, JSM, and related Atlassian tools. You will configure workflows, fields, SLAs, and automation to support ITSM processes.

Role focuses on integration with Confluence, Slack, and monitoring tools; develops dashboards, trains users, and provides Tier 2/3 support in a hybrid work environment.

Qualifications

• 3+ years as a JIRA Administrator with focus on JIRA Service Management
• Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals
• Experience integrating JIRA with Confluence, Slack, and monitoring systems

Responsibilities

• Jira Administration & Configuration across JSM and Atlassian tools
• Design, implement, and optimize ITSM processes using JSM
• Integrate JSM with third-party apps and CI/CD tools
• Develop dashboards and reports for IT service performance and ticket trends
• Provide user training and Tier 2/3 support for Jira/JSM issues
• Knowledge of ITIL principles and Atlassian Access for identity management

Skills

JIRA Administration

JSM Experience

JQL

Groovy scripting

APIs & Integrations

ITIL knowledge

Agile/DevOps experience

Education

Bachelor's degree in CS or related field

Tools

Jira Data Center

Confluence

Scriptrunner

Git

Job description

Key Accountabilities/Deliverables

• Jira Administration & Configuration:
  • Manage and maintain JIRA, JIRA Service Management (JSM), and associated Atlassian tools.
  • Configure JIRA workflows, custom fields, permission schemes, notification schemes, SLAs, and automation rules.
  • Implement and customize JIRA Service Management (JSM) request types, queues, portals, and knowledge bases.
  • Maintain user access controls, security settings, and group permissions in alignment with IT policies.
• Service Management & ITSM Support:
  • Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service Management.
  • Configure and manage Service Level Agreements (SLAs) and escalation rules to ensure timely incident resolution.
  • Develop and maintain customer-facing and internal service portals for streamlined ticket submission and tracking.
  • Collaborate with IT and business teams to automate service workflows and improve efficiency.
• Integration & Automation:
  • Integrate JIRA Service Management with third-party applications (e.g., Confluence, Slack, Microsoft Teams, monitoring tools).
  • Implement automation for repetitive tasks, approvals, and notifications using JIRA Automation Rules and Scriptrunner.
  • Work with DevOps teams to integrate JIRA with CI/CD pipelines and version control systems like Git.
• Reporting & Analytics:
  • Develop dashboards and reports for IT service performance, ticket trends, SLA adherence, and team productivity.
  • Provide insights and recommendations to improve ITSM efficiency based on data-driven analysis.
• User Training & Support:
  • Conduct training sessions for JIRA users, IT teams, and stakeholders on best practices and tool usage.
  • Provide Tier 2/3 support for Jira and JSM-related issues, ensuring minimal disruption to service teams.
• Technical Knowledge and Understanding:
  • Knowledge of JIRA Insight Asset Management and its application in IT asset tracking.
  • Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL).
  • Familiarity with Atlassian Access and user identity management.

Requirements

• Bachelor degree in Computer Science or related field, or equivalent work experience.
• 3+ years of experience as a JIRA Administrator, with a strong focus on JIRA Service Management.
• Hands‑on experience configuring JIRA workflows, automation, SLAs, and service portals.
• Experience integrating JIRA with third‑party tools such as Confluence, Slack, and monitoring systems.
• Experience with JIRA Data Center and cloud migrations.
• Proficiency in JQL (JIRA Query Language), scripting tools (Scriptrunner, Groovy), and API integrations.
• Experience working in Agile and DevOps environments is a plus.
• JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

Compensation and Benefits

• At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement.
• medical, dental, vision, and life insurances;
• short and long-term disability;
• a Company-match of 100% of a 6% contribution 401(k) plan;
• an Employee Assistance Plan;
• Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program

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