Principal Platform Jira Administrator

Jobtailor; Marlborough (MA); On-site; USD 130,000 - 190,000; Full time

Job summary

Jobtailor seeks a senior Jira Administrator in Marlborough, MA to lead management of user accounts, permissions, and workflows across Jira projects. You will drive standardization, automation, and integrations with Confluence, GitLab, Jenkins, and other DevOps tools to support large-scale programs.

The role requires a STEM degree and 8+ years of relevant experience, plus strong communication and cross-functional leadership.

Qualifications

• Degree in STEM and 8+ years of relevant experience.
• Experience configuring Jira workflows, permissions and issue types.
• Experience with Jira automation features and scripting (Groovy or JavaScript).
• Experience with SDLC processes, especially scripting and automation.
• Experience with Jira dashboards, reporting tools and plugins like Structure.
• Experience with Git and GitLab for configuration management.
• Experience with Agile/Scrum to support Jira workflows for large projects.
• Active U.S. government Interim Secret clearance and U.S. citizenship required.

Responsibilities

• Lead management of Jira users, groups, onboarding and offboarding.
• Drive alignment and standardization across Jira projects and boards.
• Implement and maintain synchronization automation for configurations and issues.
• Oversee advanced system maintenance for performance and reliability.
• Provide senior-level user support and develop training initiatives.
• Architect and optimize workflows, permissions, and project structures.
• Lead Jira upgrade initiatives and testing across environments.
• Manage integrations with Confluence, GitLab, Jenkins and other tools.

Skills

Jira Administration

Automation scripting

Agile/Scrum

DevOps integration

API integrations

Communication skills

Education

B.S. or higher in STEM

Tools

Jira

Structure

ScriptRunner

Project Configurator

Confluence

Git

GitLab

Jenkins

GitLab CI/CD

Job description

• Lead management of user accounts and permissions, including onboarding and offboarding processes to EIM/AD groups
• Drive alignment and standardization across unclassified and Information Systems Jira projects
• Implement and maintain synchronization automation for configurations and issues
• Oversee and perform advanced system maintenance for performance, scalability, and reliability
• Provide senior-level user support, resolve advanced issues, and develop strategic training initiatives
• Architect, implement, and optimize workflows, permissions, and project structures
• Lead system upgrade initiatives, including planning, testing, and execution
• Manage and optimize integrations with Confluence, GitLab, and other DevOps platforms
• Implement advanced customizations and enhancements using plugins such as Structure, Project Configurator, ScriptRunner, and JSU Automation
• Design and maintain dashboards, reports, and queries for complex reporting requirements
• Develop and maintain high-level documentation, processes, and user guides
• Monitor system performance, identify trends, and implement preventative measures
• Design, develop, and refine scripts to automate processes and enhance functionality
• Lead refactoring efforts to align implementations with best practices and improve system efficiency
• Collaborate with Radar Digital Product Line programs and Platform Engineering in a shared Jira server environment

Requirements

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations
• Experience as a Jira Administrator, including configuring workflows, permissions, and issue types
• Experience with Jira automation features and scripting languages such as Groovy or JavaScript
• Experience with Software Development Lifecycle (SDLC) processes, particularly scripting and automation
• Experience with Jira dashboards, reporting tools, and plugins like Structure
• Enterprise-level experience with configuration management tools such as Git and GitLab
• Experience with Agile and Scrum principles supporting and optimizing Jira workflows and team processes for large-scale projects
• Active and transferable U.S. government-issued Interim Secret security clearance required prior to start date
• U.S. citizenship required
• Advanced analytical skills for complex Jira configuration or integration challenges
• Understanding and experience with CI/CD pipelines and tools such as Jenkins or GitLab CI/CD
• Experience managing multiple Jira instances across large and complex organizational environments
• Expertise in project management principles
• Advanced knowledge of Agile/Scrum principles
• Ability to create and manage complex custom scripts and automation rules
• Experience integrating Jira with Confluence, Bitbucket, Jenkins, GitLab or other DevOps tools
• Proficiency using APIs for custom integrations
• Ability to operate effectively in high-pressure environments
• Superior written and verbal communication skills
• Ability to lead and collaborate with teams across functions and geographies

Core Competencies

Demonstrates expertise in Jira Administration, including configuration of workflows, permissions, and issue types, while leveraging advanced scripting skills in Groovy or JavaScript for automation. Proficient in managing integrations with DevOps tools and optimizing Agile/Scrum processes across complex organizational environments.