Atlassian Administrator & Platform SME

Centric Software, Inc.; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Centric Software, Inc. is seeking a seasoned Atlassian Administrator to lead the administration of their Atlassian ecosystem. This role requires 5+ years of experience, with deep expertise in Jira workflows, knowledge of Jira Service Management, and proficiency in integrating with Zendesk.

The ideal candidate will drive strategic improvements, oversee complex configurations, and mentor junior administrators while ensuring high system availability.

Join our team to cultivate a robust and efficient work environment.

Qualifications

• 5+ years of experience as an Atlassian Administrator in a senior role.
• Expertise in architecting and maintaining complex Jira workflows.
• Experience with advanced Jira Service Management and Confluence.

Responsibilities

• Lead administration of the Atlassian ecosystem.
• Design and implement Jira workflows and fields.
• Manage and evaluate Atlassian Marketplace add-ons.

Skills

Atlassian Administration

Jira workflows expertise

Zendesk Administration

SQL

Problem-solving skills

Tools

Jira

Confluence

Exalate

Linux

Job description

What You’ll Do

• Serve as the lead administrator and subject matter expert for the entire Atlassian ecosystem.
• Architect, design, and implement highly complex and scalable Jira workflows, schemes, and custom fields.
• Lead the strategic evaluation and management of Atlassian Marketplace add‑ons.
• Administer and optimize critical third‑party tools, with advanced expertise in Exalate for robust data synchronization.
• Proactively identify and resolve advanced Atlassian application issues, ensuring high availability.
• Develop and enforce comprehensive documentation, standards, and governance policies.
• Lead major Atlassian upgrades, migrations, and infrastructure enhancements.
• Drive continuous improvement through automation and advanced configurations.
• Utilize significant experience with Zendesk to architect and manage deep integrations with Atlassian, optimizing shared workflows.
• Mentor junior administrators and provide technical guidance.

What We Believe are Important Traits for This Role

• 5+ years of progressive experience as an Atlassian Administrator, with a significant portion in a senior capacity.
• Deep expertise in architecting and maintaining highly complex Jira workflows, including advanced scripting (e.g., Groovy).
• Expert‑level understanding of Jira Service Management (JSM) and Confluence.
• Mastery of Atlassian user management, permissions, and security in large‑scale environments.
• Extensive hands‑on experience with third‑party Atlassian Marketplace apps, specifically advanced configuration of Exalate.
• Strong experience with database administration and advanced SQL.
• Exceptional problem‑solving and communication skills.
• Significant practical experience with Zendesk administration, including API integrations and workflow optimization, especially relating to Atlassian.

Nice to have Traits for This Role

• Atlassian Certified Professional (ACP) certifications are a strong plus.
• Proficiency with Linux and scripting (Bash, Python).

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.