Jira Admin

ProArch; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

ProArch is seeking a seasoned Jira/Confluence Administrator in the Atlanta area to manage both self-hosted and Atlassian Cloud deployments, ensure migration readiness, and maintain hybrid environments.

You will configure Jira projects, workflows, fields, dashboards, permission schemes, and integrate with external systems. The role emphasizes SSO (Okta/Azure AD), automation rules, and strong documentation and cross‑functional collaboration across Engineering, Security, and Operations.

Qualifications

• 7+ years of Jira/Confluence administration, preferably in a self-hosted environment.
• Proficient in Jira project/workflow configurations, custom fields, dashboards, and permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or agile workflows.
• Strong communication, documentation, and cross-functional collaboration.

Responsibilities

• Support and maintain both self-hosted and Atlassian Cloud environments; manage migrations and hybrid deployments.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, macros, and Jira integrations with external systems.
• Ensure system reliability, uptime, performance, and backups.
• Provide user provisioning, SSO integration, and cloud-based app support.
• Automate processes and reporting; implement best practices for issues, boards, SLAs, templates.
• Integrate Jira/Confluence with Azure DevOps and other tools.
• Build lightweight automations using REST, Groovy, and automation rules.
• Respond to service desk tickets and provide training and documentation.
• Collaborate with Engineering, Security, and Operations; contribute to policy implementations.

Skills

Jira/Confluence admin

Cross-functional collaboration

Linux system administration

Scripting Bash/Python

ITSM / Agile workflows

User support

Documentation

Communication skills

Tools

ScriptRunner

Automation for Jira

Insight/Assets

REST API

Groovy

Azure DevOps

Job description

• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.

Process Automation & Tooling:

• Support team initiatives by automating common processes and reporting.
• Implement best practices for issue tracking, agile boards, SLAs, and project templates.
• Integrate Jira/Confluence with other tools like Azure DevOps.
• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
• Build lightweight automations and integrations using REST API, Groovy, and automation rules.

User & Service Support:

• Respond to service desk tickets related to Jira/Confluence and other supported tools.
• Provide user training, documentation, and technical support to internal teams.

Team Collaboration:

• Work closely with stakeholders from Engineering, Security, and Operations.
• Contribute to internal projects such as access automation, or policy implementations.
• Assist with other tools and platforms under the Enterprise Operations scope.

• 7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
• Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or agile workflows.
• Comfortable supporting users and resolving technical tickets.
• Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
• Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
• Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

Preferred qualifications:

• Atlassian Certifications (ACP-100, ACP-120, ACP-200)
• Experience supporting both Atlassian Server/Data center and Cloud
• Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)
• Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)
• Experience with ScriptRunner, REST API, or automation tools