JFS Manager

Montgomery County; Kettering, Dayton (OH, OH); On-site; USD 80,000 - 100,000; Full time

Job summary

Ohio Department of Job and Family Services seeks an experienced management-level professional to plan, organize, and coordinate functions within the Job and Family Services division, supervising two or more JFS supervisors and staff engaged in assisting eligible individuals.

The role involves developing programs, monitoring workload and performance metrics, and ensuring program continuity across state services and related departments.

Qualifications

• Bachelor’s Degree in business, criminal justice, social work, sociology, political science, psychology or related discipline.
• Four (4) years of experience supervising the administering of public assistance programs or leading agency projects.
• Master’s Degree in business, criminal justice, social work, sociology, political science, psychology or related discipline AND two (2) years of experience administering public assistance programs or leading agency projects.
• Alternative, equivalent evidence of the minimum class requirements.

Responsibilities

• Plan, organize, and coordinate assigned functions and supervise two or more JFS supervisors and staff engaged in providing assistance to those eligible for entitlement programs.
• Develop and implement programs, monitor workload, reports, performance metrics, and improvement strategies based on data.
• Coordinate services within and outside the department and supervise budget and relevant operations.
• Provide training and development sessions for supervisors and front-line employees.
• Respond to inquiries and ensure continuity of programs, policies, procedures, and techniques.

Skills

Supervision

Budget management

Data analysis

Leadership

Training

Education

Bachelor’s Degree in business, criminal justice, social work, sociology, political science, psychology or related discipline

Master’s Degree in same fields

Equivalent evidence of minimum class requirements

Job description

Specialized management level position in the job and family services occupation, report to the Assistant Director, Deputy Assistant Director, and/or Social Program Manager of Job and Family Services requiring considerable knowledge of job and family services; under general direction, plans, organizes and coordinates assigned functions and supervises two (2) or more job and family services supervisors and other assigned staff engaged in providing assistance to those eligible for entitlement programs, , employment programs, related services including investigation of eligibility of participants; as well as initiating plans to improve program results, units/teams restructuring and customer service.

Assists higher level administrators and managers in developing and implementing programs and processes initiated by the Ohio Department of Job and Family Services and the Ohio Department of Medicaid. Makes recommendations relative to programs, implements changes and provides follow-up on same. Assigns and monitors workload. Prepares and reviews weekly, monthly, and quarterly reports, reviews performance metrics and analyzes unit reports, recommends improvement strategies based on data. Documents, reviews, and maintains workload activity. Makes recommendations relative to provider contracts, reviews contracts, initiates changes and monitors compliance. Makes recommendation for FAD Succession Planning. Recommends appropriate disciplinary actions. Coordinates services within and outside the department. Provides investigative services.

Directs activities of the functions supervised and supervises lower-level supervisors, professional, para-professional and support personnel. Interprets and implements policies as they relate to operations. Monitoring and managing department budgets. Responsible for orientating and training new leaders assigned to the team. Facilitates and conducts training and development sessions for supervisors and front-line employees. Conducts team meetings, facilities FAD agency partner collaboration meetings, ensures continuity of programs, policies, procedures, and techniques.

Maintains knowledge of programs and available services. Performs administrative managerial tasks.

Responds to telephone and written inquiries; assists supervisors in peak periods; maintains orderly workflow, reassigns supervisors and workers as needed. Maintains records; handles complaints and disturbances. Attends meetings conferences, workshops, training programs and state or local hearings. Assists other teams in absence of a manager.

(Performs Related Duties as Required)

Bachelor’s Degree in business, criminal justice, social work, sociology, political science, psychology or related discipline and four (4) years of experience supervising the administering of public assistance programs or experience directing the work of others, supervisor training and/or leading agency/division projects. , ORMaster’s Degree in business, criminal justice, social work, sociology, political science, psychology or related disciplineANDtwo (2) years of experience administering public assistance programs or experience directing the work of others, supervisor training and/or leading agency/division projects; OR alternative, equivalent evidence of the minimum class requirements.