JFK Passenger Service Agent P/T - JAL

Avature; New York (NY); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Passenger Service Agents to provide top-notch customer service in a dynamic environment. This role is perfect for friendly individuals who enjoy helping others and can handle various customer needs, including special requests and assistance for passengers with disabilities. Your ability to communicate fluently in multiple languages will be essential in ensuring a smooth travel experience for all. Join a team that values diversity and offers opportunities for growth while making a difference in the lives of travelers every day.

Qualifications

• Exceptional customer service skills are a must.
• Fluency in multiple languages is required.

Responsibilities

• Assist passengers with check-in and special needs support.
• Handle ticketing, gate functions, and customer inquiries.

Skills

Customer Service

Fluency in Japanese

Fluency in Filipino

Fluency in Vietnamese

Fluency in Indonesian

Fluency in Chinese

Job description

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
• Perform customer relations duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
• Ability to handle passport/VISA documentation.
• Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.

Qualifications

• Fluency in Japanese, Filipino, Vietnamese, Indonesian OR Chinese is a requirement.
• Ability to showcase exceptional customer service abilities to all clientele.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

Note: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

As per manager's request, an uploaded resume is required with your application.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.