JFK Passenger Service Agent - ANA

Avature; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Passenger Service Agent to join their dynamic team at JFK Airport. In this customer-facing role, you will be the first point of contact for travelers, providing exceptional service and support. You will assist passengers with baggage, resolve issues related to lost or damaged items, and ensure a smooth travel experience. This position requires a friendly demeanor, the ability to lift heavy objects, and a flexible schedule to accommodate varying shifts. Join a company that values your contributions and offers benefits like travel privileges and a comprehensive benefits package.

Benefits

401(k) Retirement Plan

Paid Time Off

Comprehensive Medical / Dental / Vision / Telehealth

Travel privileges through Delta Air Lines

Qualifications

• 1 year of related experience preferred, bilingual fluency is a plus.
• Must be able to lift/carry/push/pull heavy items regularly.

Responsibilities

• Assist passengers with baggage and resolve issues with lost or damaged items.
• Utilize software to track luggage and handle customer interactions professionally.

Skills

Customer Service

Bilingual Fluency

Problem Solving

Heavy Lifting

Education

High School diploma or GED

Tools

Computer Software

Job description

JFK PASSENGER SERVICE AGENT

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• 1-year related experience preferred.
• Bilingual Fluency preferred - English along with Japanese, Indonesian, Chinese, Filipino, Tagalog, Mandarin, Indonesian OR Spanish.
• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid State ID.
• Successfully pass pre-employment drug screen and background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Flexible schedule allowing work during nights, weekends, and holidays.

Benefits:

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.
• 401(k) Retirement Plan.
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.
• Paid Time Off.
• Comprehensive Medical / Dental / Vision / Telehealth.

Equal Opportunity Statement: Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION