JFK Passenger Service Agent - ANA

Avature; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Passenger Service Agent to deliver exceptional customer service at the airport. This role involves assisting passengers with baggage, resolving issues, and ensuring a smooth travel experience. If you are friendly, outgoing, and thrive in a fast-paced environment, this position offers a unique opportunity to engage with diverse travelers and enjoy benefits like worldwide travel privileges and comprehensive healthcare coverage. Join a team that values your contributions and supports your growth in the aviation industry.

Benefits

Worldwide pass travel privileges

401(k) retirement plan

Early access to pay

Paid time off

Comprehensive medical/dental/vision coverage

Qualifications

• 1-year related experience preferred.
• Bilingual fluency in English and other languages required.

Responsibilities

• Assist passengers with baggage pick-up and resolve issues.
• Utilize software to track and catalog luggage.

Skills

Customer Service

Bilingual Fluency

Problem Solving

Education

High School Diploma or GED

Tools

Computer Software

Job description

Job Title: JFK Passenger Service Agent

Schedule: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday overnight shift, P.M. shift

Requirements and Description

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities:

1. Assist passengers with their baggage pick-up.
2. Resolve issues with delayed, lost, or damaged items.
3. Utilize computer software to track and catalog luggage.
4. Handle customer interactions professionally and efficiently.
5. Perform other related duties as assigned within your skill and experience level.
6. Lift, carry, push, or pull items weighing 70 pounds or more regularly; lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications:

• 1-year related experience preferred.
• Bilingual fluency in English and Japanese, Indonesian, Chinese, Filipino, Tagalog, Mandarin, Indonesian, or Spanish required.
• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid State ID.
• Successfully pass pre-employment drug screen and background check.
• At least 18 years old.
• Legal authorization to work in the United States.
• Complete ramp and SIDA training to obtain airport security identification.
• Ability to carry heavy items up and down jetway stairs.
• Alert to moving vehicles or aircraft; able to use radio equipment.
• Flexible schedule including nights, weekends, and holidays.

Enjoy worldwide pass travel privileges with Delta Air Lines, along with benefits like 401(k) retirement plan, early access to pay, competitive interest rates on purchases, paid time off, and comprehensive medical/dental/vision/telehealth coverage.

Unifi is committed to equal opportunity employment regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.