JFK Passenger Service Agent P/T - AeroMexico

Avature; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking friendly and outgoing Passenger Service Agents to provide exceptional customer service. In this role, you'll be the first point of contact for passengers, assisting them through the check-in process and ensuring their needs are met, including support for special requirements. The ideal candidate will be fluent in Spanish and possess excellent customer service skills, with the ability to handle physical tasks in various conditions. This is a fantastic opportunity to work in a dynamic environment where your contributions will make a real difference in enhancing the travel experience for customers.

Qualifications

• Fluency in Spanish is a must for this customer service role.
• Ability to handle physical tasks and work in various conditions.

Responsibilities

• Assist passengers through arrival and check-in processes.
• Handle ticketing and check-in using a computerized system.
• Direct passengers through Customs and Immigration.

Skills

Fluency in Spanish

Exceptional customer service

Physical stamina

Job description

Date

Thursday, March 20, 2025

State

New York

City

Jamaica

Base Pay Rate:

$ 19.75

Full/Part Time

Part Time

Part Time Days

Days of the week

Shift

Shift Start Time

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift 05:00am

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday Overnight shift 10:00pm

Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Qualifications

• MUST BE FLUENT IN SPANISH.
• Ability to showcase exceptional customer service abilities to all clientele.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
• Flexible schedule allowing work during nights, weekends, and holidays.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.