JFK Passenger Service Agent - Bilingual (Turkish/English)

Swissport; Hempfield Township (Westmoreland County); On-site; USD 28,929; Full time

Job summary

A global airport service company is looking for a JFK Passenger Service Agent – Bilingual (Turkish/English) to enhance customer experience at John F. Kennedy International Airport. This full-time entry-level position requires strong customer service skills, the ability to handle passenger services such as ticketing and baggage processing, and excellent communication abilities in both Turkish and English. Candidates should be detail-oriented and able to work independently under various conditions.

Qualifications

• Passionate about customer service with relevant work experience.
• Self-motivated and able to follow processes and adapt as needed.
• Ability to communicate fluently in Turkish and English.

Responsibilities

• Provide passenger/customer services as contracted, including ticketing and baggage processing.
• Assist passengers with special needs and during all check-in processes.
• Comply with security requirements and company SOPs.

Skills

Customer service passion

Excellent communication skills

Detail-oriented

Ability to work independently

Education

High School diploma or GED equivalent

Job description

JFK Passenger Service Agent – Bilingual (Turkish/English)

Company: Swissport

Base Pay Range: $21.00/hr – $21.00/hr

Job Summary:

Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.

Activities:

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation when applicable
• Assist passengers as needed through arrival and check‑in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers requiring wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags (cleared through security) are made available for loading upon departure and delivered to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment such as the jet way, computer keyboards, and carrier‑specific reservation/ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Profile:

• High School diploma or GED equivalent
• Passionate about customer service and has relevant work experience
• Excellent communication skills (written and verbal) in the country‑specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply a flexible approach when required
• Must be able to type and learn airline‑specific computer reservation/ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Location: John F. Kennedy International Airport, NY

Employment Type: Full‑time

Seniority Level: Entry level

Job Function: Management and Manufacturing

Industries: Airlines and Aviation