Jewelry Sales Associate

Malak Jewelers; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Malak Jewelers in Charlotte, NC is seeking a Jewelry Sales Associate for a full-time on-site role. You will greet customers, assess their needs, and guide them through diamonds, bridal jewelry, gemstones, pearls, estate pieces, and timepieces, while providing detailed product information and demonstrations.

You will assist with custom design consultations and special orders, maintain displays, process sales and returns, and ensure the showroom remains welcoming and organized, delivering a

Qualifications

• Strong Communication skills to explain product details, listen to customer needs, and provide clear, professional guidance.
• Excellent Customer Service and Customer Satisfaction skills to build relationships, handle inquiries, and resolve concerns effectively.
• Focus on Customer Experience to create a welcoming environment, personalize recommendations, and support repeat business.
• Retail Sales experience, preferably in jewelry or luxury goods, with the ability to meet sales goals and handle POS transactions accurately.
• Attention to detail and integrity in handling high-value items, including basic jewelry care and presentation standards.
• Ability to stand for extended periods and work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic computer proficiency for inventory, customer records, and sales documentation; familiarity with CRM systems is a plus.
• Prior experience in jewelry, fashion, or luxury retail and knowledge of diamonds, gemstones, and watch brands is highly beneficial.

Responsibilities

• Greet customers, understand their needs, and guide them through the selection of diamonds, bridal jewelry, gemstones, pearls, estate pieces, and timepieces.
• Provide detailed product information, demonstrate features and benefits, and assist with custom design consultations and special orders.
• Maintain attractive displays, ensure merchandise is secure and presentable, process sales and returns, and keep the showroom clean and organized.
• Follow up with clients and support jewelry service and repair processes to deliver a high-quality customer experience.

Skills

Communication

Customer Service

Sales

Customer Experience

POS transactions

CRM familiarity

Jewelry knowledge

Luxury retail

Adaptability

Tools

POS Systems

CRM Systems

Inventory software

Job description

Company Description

Malak Jewelers is a premier diamond specialist in Charlotte, offering one of the largest selections of diamonds and fine jewelry in the area. The upscale showroom features a comprehensive bridal collection, including designer engagement rings, diamond wedding bands, and custom-designed pieces created with conflict-free loose diamonds. In addition to bridal jewelry, Malak Jewelers showcases an extensive range of gemstone and pearl jewelry, estate pieces, and branded timepieces. An expert jeweler is on-site daily to provide cleaning, repair, and service, ensuring a high level of craftsmanship and care. The company focuses on direct diamond importing, competitive pricing, and exceptional customer service to create an outstanding shopping experience.

Role Description

The Jewelry Sales Associate is a full-time, on-site role based at Malak Jewelers in Charlotte, NC. This role is responsible for greeting customers, understanding their needs, and guiding them through the selection of diamonds, bridal jewelry, gemstones, pearls, estate pieces, and timepieces. The associate will provide detailed product information, demonstrate features and benefits, and assist with custom design consultations and special orders. Daily tasks include maintaining attractive displays, ensuring merchandise is secure and presentable, processing sales and returns, and keeping the showroom clean and organized. The role also involves following up with clients, supporting jewelry service and repair processes, and consistently delivering a high-quality customer experience that reflects the store’s standards.

Qualifications

• Strong Communication skills to explain product details, listen to customer needs, and provide clear, professional guidance.
• Excellent Customer Service and Customer Satisfaction skills to build relationships, handle inquiries, and resolve concerns effectively.
• Focus on Customer Experience to create a welcoming environment, personalize recommendations, and support repeat business.
• Retail Sales experience, preferably in jewelry or luxury goods, with the ability to meet sales goals and handle POS transactions accurately.
• Attention to detail and integrity in handling high-value items, including basic jewelry care and presentation standards.
• Ability to stand for extended periods and work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic computer proficiency for inventory, customer records, and sales documentation; familiarity with CRM systems is a plus.
• Prior experience in jewelry, fashion, or luxury retail and knowledge of diamonds, gemstones, and watch brands is highly beneficial.