Jewelry Repair Coordinator

Paycom - ATS; Bath (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Springer's Jewelers is seeking a Jewelry Repair Coordinator to manage repairs from intake to completion at our Portland, Portsmouth, and Bath locations. You will coordinate with internal jewelers and external vendors, provide timelines and estimates, and keep detailed service records.

The role requires strong organizational skills and clear client communication. Ideal candidates have jewelry repair coordination experience, knowledge of terminology, and the ability to balance multiple repairs

Qualifications

• Experience coordinating jewelry repairs from intake to completion.
• Strong organizational skills and attention to detail.
• Excellent communication with clients, sales, jewelers, and vendors.

Responsibilities

• Manage jewelry repairs from intake through completion.
• Coordinate repairs with internal jewelers or external vendors.
• Provide timelines, estimates, and status updates to clients and teams.
• Educate clients on repair options and service considerations.
• Maintain service documentation and vendor information.
• Assist with on-site service needs and scheduling when required.

Skills

Jewelry repair coordination

Service intake

Organization

Communication

Education

High school diploma or equivalent

Job description

Jewelry Repair CoordinatorSpringer's Jewelers • Portland, Portsmouth & BathABOUT SPRINGER'S JEWELERSSpringer's Jewelers has been a trusted name in fine jewelry and timepieces since 1870. Across our coastal New England locations, we are known for exceptional craftsmanship, an extraordinary selection, and a commitment to delivering a Superior Experience Always — for our clients and for one another. Joining Springer's means becoming part of a respected, family-rooted brand where professionalism, integrity, and genuine care define how we work.ABOUT THE ROLEThe Jewelry Repair Coordinator is responsible for managing jewelry repair services from intake through job completion. This role serves as a primary point of coordination between clients, sales teams, internal jewelers, and external service vendors to ensure accurate diagnosis, documentation, quality control, and timely service completion. The position requires strong organizational skills, attention to detail, and the ability to balance operational coordination with client communication. Depending on staffing models, training, and business needs, the Jewelry Repair Coordinator may also support related service functions and provide cross-coverage within the Service Department.WHAT YOU'LL DOManage jewelry repairs from intake through completion, ensuring accurate documentation, coordination, and follow-through.Coordinate outgoing repairs to internal jewelers or approved external vendors, including preparation of descriptions, instructions, images, pricing, and shipping materials.Serve as a point of contact for clients and internal teams regarding jewelry repair estimates, timelines, and status updates.Educate clients on repair options and service considerations to support informed decision-making.Maintain organized service documentation, including repair histories, vendor information, and quality control status.Support ordering, receiving, and stocking of service parts and tools as required.Assist sales and service team members with on-site service needs such as sizing, intake support, and minor service coordination when assigned.Maintain appropriate service coverage by coordinating with team members and the Client Experience Coordinator.Support time-sensitive or rush service requests through accurate coordination and communication.Utilize Springer’s technology platforms and adhere to established documentation, reporting, and meeting rhythms.WHAT YOU'LL BRINGExperience in jewelry repair coordination, service intake, or related service roles that supports accurate repair planning and follow-through.Working knowledge of jewelry terminology and repair considerations to support quality control and service decisions.Strong organizational skills and attention to detail to manage multiple repairs and documentation requirements.Effective communication and time management skills to support coordination across teams and vendors.Ability to work collaboratively in a team-based service environment.High school diploma or equivalent.WORK ENVIRONMENTAbility to remain in a stationary position or move throughout the service and retail environment as job duties require.Ability to handle small, detailed items with care and precision.Ability to communicate effectively in person, by phone, and in writing.Visual acuity required for inspection of jewelry and service documentation.Flexibility to support extended hours during peak seasons or business needs.Flexibility to support extended hours during events, holidays, and peak business periods.HOW SUCCESS IS MEASUREDAt Springer's, every role has a clear definition of success. You'll be supported by a structured annual performance review that looks at three things together: the results you achieve (your role's key performance indicators), the core competencies you bring to your work, and how you live out our Core Values — Better Together, Make it Personal, Always Evolve, and Create with Passion. Expectations are shared openly from day one, and you'll receive regular coaching and feedback so you always know how you're doing and how to grow.WHY JOIN SPRINGER'SWe offer competitive pay and a rich benefits package, the opportunity to earn a bonus based on company-wide gross profit goals, and a share of the annual profit-sharing pool based on company performance. You'll join a supportive, growth-minded team and a respected luxury brand with more than 150 years of heritage.EQUAL OPPORTUNITYSpringer's Jewelers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.To apply, please submit your resume through our careers page or to the contact listed in this posting.CAPABILITIES ASSOCIATED WITH SUCCESSExperience in jewelry repair coordination, service intake, or related service roles that supports accurate repair planning and follow-through.Working knowledge of jewelry terminology and repair considerations to support quality control and service decisions.Strong organizational skills and attention to detail to manage multiple repairs and documentation requirements.Effective communication and time management skills to support coordination across teams and vendors.Ability to work collaboratively in a team-based service environment.High school diploma or equivalent.