Jewelry Assistant Manager: Lead Sales & Customer Experience

Fred Meyer Jewelers, Incorporated; Newberg (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Fred Meyer Jewelers, Incorporated is seeking a Store Supervisor to assist the store manager with daily tasks, lead the sales team, and maximize store performance. You will foster customer connections in-store and online, achieve personal and store growth targets, and model the company values of respect, integrity and safety.

The role requires management experience, jewelry sales background, and familiarity with jewelry policies. Occasional travel to other locations for coverage may be needed.

Qualifications

• High school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience.
• Diamond Council of America (DCA) courses completed within a year from being hired to this position.
• Proficiency with Microsoft Outlook, First Place, Act , Intranet.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Maintain profitability of location through sales and proper shrink and expense control.
• Achieve personal sales targets by turning every customer's life’s meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting.
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members.
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties).
• Foster life-long emotional connections with customers by clienteling.
• Support the coordination of the operations functions.
• Display merchandise and promotional materials in accordance with corporate merchandising plans.
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems.
• Provide product knowledge, features and benefits to customers when presenting merchandise.
• Estimate repairs and inspect/clean customer jewelry.
• Perform watch battery replacements and band adjustments.
• Suggest designs for custom jewelry.

Skills

Policy knowledge

Management experience

Project teamwork

Education

High school diploma or GED plus relevant experience

DCA courses completed within a year

Tools

Microsoft Outlook

First Place

Act

Intranet

Job description

Fred Meyer Jewelers, Incorporated is seeking a Store Supervisor to assist the store manager with daily tasks, lead the sales team, and maximize store performance. You will foster customer connections in-store and online, achieve personal and store growth targets, and model the company values of respect, integrity and safety.

The role requires management experience, jewelry sales background, and familiarity with jewelry policies. Occasional travel to other locations for coverage may be needed.