JCB Service Manager

Sammons Warehouse Solutions; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

ESOP

401(k)

Tuition reimbursement

Work/Life Balance

Holidays and time off

Health benefits

Safety boots program

Disability coverage

Job summary

Sammons Industrial is seeking a Service Manager to lead the Service Department, drive profitability, and foster a safety-first culture. You’ll mentor technicians, manage workflow, and build strong customer relationships to keep our customers’ operations moving reliably.

You’ll oversee budgets and resources, collaborate with Sales for growth, and ensure adherence to safety standards while delivering high-quality service.

Qualifications

• Previous leadership experience.
• At least 2 years in forklift repair or related industry.
• Strong leadership and business skills with ability to coach and manage performance.
• Excellent communication, customer service, and relationship-building skills.
• Hands-on, safety-minded leadership; ability to perform physical tasks (lifting up to 40 lbs).

Responsibilities

• Lead, coach, and develop the Service Department team, building a culture of accountability, teamwork, safety, and pride in delivering quality work.
• Own the department’s performance, including profitability, budgets, service operations, workflow efficiency, and resources.
• Build lasting customer relationships through regular visits, clear communication, and problem-solving while partnering with Sales to identify growth opportunities.
• Champion a Safety First culture, oversee service vehicles and equipment, and ensure compliance with company standards and safety procedures.

Skills

Leadership

Forklift repair experience

Customer service

MS Office

Communication

Decision making

Safety-minded leadership

Job description

Remote Type:

On-site

_ You belong at a company that treats you like an Owner! _

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

_ Join a team that takes care of you. Here are some ways we do that: _

• Competitive Pay and Performance-Based Bonuses

• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)

• 401(k)

• Training and Tuition Reimbursement

• Work/Life Balance

• Paid Holidays and Time Off

• Health and Wellness Benefits

• Tool Benefits, PPE/Uniforms, Safety Boot Program

• Life and Short Term Disability paid for by company

How You’ll Make a Difference

As a Service Manager, you’ll be the driving force behind a team that keeps our customers’ businesses moving. You’ll lead with purpose, develop talented people, and create an environment where safety, teamwork, and great service go hand in hand. From building customer relationships to driving department performance, you’ll have the opportunity to make a meaningful impact on your team, our customers, and the future of Briggs.

What You’ll Do

• Lead, coach, and develop the Service Department team, building a culture of accountability, teamwork, safety, and pride in delivering quality work.
• Own the department’s performance, including profitability, budgets, service operations, workflow efficiency, and the resources needed to keep the team running strong.
• Build lasting customer relationships through regular visits, clear communication, and thoughtful problem-solving while partnering with Sales to identify opportunities for growth.
• Champion a Safety First culture, oversee service vehicles and equipment, and ensure the team follows company standards, safety procedures, and operational best practices.

What You’ll Bring

• Previous leadership experience and at least 2 years in forklift repair or a related industry are a plus.
• Strong leadership and business skills, with the ability to coach others, manage financial performance, solve problems, and bring out the best in your team.
• Excellent communication, customer service, and relationship-building skills, along with proficiency in Microsoft Office and the ability to make sound, thoughtful decisions.
• A hands‑on, safety-minded approach to leadership and the ability to perform physical tasks, including frequent standing, walking, bending, and lifting up to 40 pounds.

Why You’ll Love Working With Us

• A legacy worth leading. With over 130 years of history, Briggs offers the stability of a trusted company and the opportunity to help build what’s next.
• People who genuinely care. Join a team that values integrity, looks out for one another, and believes great leadership starts with putting people first.
• The chance to make your mark. Lead a team, grow a business, develop future leaders, and see the difference your work makes every day.

Job Details

Pay Type:

Salary