JCB Service Manager

Briggs Industrial Solutions, Inc.; Orlando (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

ESOP

401(k)

Tuition reimbursement

Health benefits

Paid holidays

Safety program

Job summary

Briggs Industrial Solutions, Inc. is seeking a Service Department Leader in Orlando, FL to drive strategy, people, and performance. You will own P&L, pricing, and processes, while coaching a growing team and championing safety across the department.

You will build strong customer relationships, visit key accounts, and collaborate with cross-functional teams to deliver reliable service and sustainable growth for our industrial operations.

Qualifications

• Leadership or supervisory experience with the ability to coach, develop, motivate, and hold teams accountable.
• 2+ years of experience in Heavy Construction/ Earth and Ag repair or a related industry is preferred.
• Strong business judgment and an understanding of financial performance, customer service, operations, and problem solving.

Responsibilities

• Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and overall customer experience.
• Build a strong, accountable team by hiring, coaching, developing, and motivating team members while creating opportunities for people to grow and perform at their best.
• Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and maintaining a work environment where everyone takes responsibility for working safely.
• Build trusted customer relationships through regular visits and hands-on problem solving, while managing key accounts, supporting revenue growth, controlling fleet and department expenses, and partnering across the business to deliver results.

Skills

Leadership

Coaching

Financial acumen

Customer service

Operations

MS Office

Job description

Remote Type: On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you.

Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

What You’ll Make a Difference

You’ll set the direction for the Service Department and create an environment where people can do their best work. You’ll coach and develop your team, champion a Safety First culture, and make sure our customers receive the dependable service they expect from Briggs. You’ll also own the business side of service—from P&L performance and operational efficiency to customer relationships and growth. Your leadership will help your team succeed, our customers stay productive, and our business continue moving forward.

What You’ll Do

• Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and overall customer experience.
• Build a strong, accountable team by hiring, coaching, developing, and motivating team members while creating opportunities for people to grow and perform at their best.
• Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and maintaining a work environment where everyone takes responsibility for working safely.
• Build trusted customer relationships through regular visits and hands‑on problem solving, while managing key accounts, supporting revenue growth, controlling fleet and department expenses, and partnering across the business to deliver results.

What You’ll Bring

Leadership or supervisory experience with the ability to coach, develop, motivate, and hold teams accountable; 2+ years of experience in Heavy Construction/ Earth and Ag repair or a related industry is preferred. Strong business judgment and an understanding of financial performance, customer service, operations, and problem solving; mechanical aptitude and technical knowledge are a plus. Excellent communication and relationship-building skills, along with proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.

Why You’ll Love Working With Us

Lead a team where safety, integrity, accountability, and taking care of people guide how we work every day. Join a company with more than 130 years of history, stability, and experience—and play an important role in where we go next. Make a visible impact by developing people, strengthening customer relationships, and building a Service Department your team can be proud of.

Job Details Pay Type: Salary

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail.