JCB Service Manager

Briggs Industrial Solutions; Orlando (FL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) Matching

Paid Holidays and Time Off

Tuition Reimbursement

Job summary

Briggs Industrial Solutions seeks a Service Department leader to drive people, strategy, and financial performance, including P&L ownership and pricing controls. You will build a capable team, promote safety, and foster strong customer relationships to ensure dependable service and growth.

You will manage key accounts, optimize workflow, and collaborate across the business to deliver measurable results and customer satisfaction.

Qualifications

• Leadership or supervisory experience with the ability to coach, develop, motivate, and hold teams accountable; 2+ years in Heavy Construction/Earth and Ag repair or related industry preferred.
• Strong business judgment with understanding of financial performance, customer service, operations, and problem solving.
• Excellent communication and relationship-building skills; proficient in MS Outlook, Excel, PowerPoint, and Word.

Responsibilities

• Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and overall customer experience.
• Build a strong, accountable team by hiring, coaching, developing, and motivating team members while creating opportunities for people to grow.
• Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and maintaining a work environment with safety responsibility.
• Build trusted customer relationships through regular visits and hands-on problem solving, while managing key accounts, supporting revenue growth, controlling fleet and department expenses.

Skills

Leadership

Coaching & development

P&L management

Customer relationship management

Safety leadership

Tools

MS Outlook

Excel

PowerPoint

Word

Job description

Remote Type:On-siteYou belong at a company that treats you like an Owner!Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.Join a team that takes care of you. Here are some ways we do that:Competitive Pay and Performance-Based BonusesEarn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)401(k)Training and Tuition ReimbursementWork/Life BalancePaid Holidays and Time OffHealth and Wellness BenefitsTool Benefits, PPE/Uniforms, Safety Boot ProgramLife and Short Term Disability paid for by companyHow You’ll Make a DifferenceYou’ll set the direction for the Service Department and create an environment where people can do their best work. You’ll coach and develop your team, champion a Safety First culture, and make sure our customers receive the dependable service they expect from Briggs.You’ll also own the business side of service—from P&L performance and operational efficiency to customer relationships and growth. Your leadership will help your team succeed, our customers stay productive, and our business continue moving forward.What You’ll DoLead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and overall customer experience.Build a strong, accountable team by hiring, coaching, developing, and motivating team members while creating opportunities for people to grow and perform at their best.Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and maintaining a work environment where everyone takes responsibility for working safely.Build trusted customer relationships through regular visits and hands-on problem solving, while managing key accounts, supporting revenue growth, controlling fleet and department expenses, and partnering across the business to deliver results.What You’ll BringLeadership or supervisory experience with the ability to coach, develop, motivate, and hold teams accountable; 2+ years of experience in Heavy Construction/ Earth and Ag repair or a related industry is preferred.Strong business judgment and an understanding of financial performance, customer service, operations, and problem solving; mechanical aptitude and technical knowledge are a plus.Excellent communication and relationship-building skills, along with proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.Why You’ll Love Working With UsLead a team where safety, integrity, accountability, and taking care of people guide how we work every day.Join a company with more than 130 years of history, stability, and experience—and play an important role in where we go next.Make a visible impact by developing people, strengthening customer relationships, and building a Service Department your team can be proud of.Job DetailsPay Type:Salary