Hawaii Product Specialist — Operations & Content

Jtb-Hawaii-Travel,-LL; East Honolulu (HI); On-site; USD 23,000 - 32,000; Full time

Job summary

Jtb-Hawaii-Travel,-LL seeks a Hawaii Product Associate to assist in planning, contracting, promotion, operation, and administration of Hawaii Product offerings.

The role involves product setup, reservations coordination, vendor communication, contract administration, and data management to ensure successful operation and promotion of Hawaii Products. Strong English/Japanese communication and MS Office skills are required.

Qualifications

• Associate degree, college degree, or equivalent work experience preferred.
• 0–2 years of experience in customer service, travel industry, administrative support, marketing support, or related fields preferred.
• Ability to communicate effectively in English and Japanese, both verbally and in writing.
• Ability to work cooperatively with team members, business partners, and customers.
• Basic interpersonal communication skills.
• Interest in tourism, travel products, and customer service.
• Basic understanding of Hawaii’s tourism industry and visitor experiences preferred.
• Familiarity with Microsoft Office applications and general computer systems.
• Familiarity with digital tools, content management systems, social media platforms, or design software is a plus.
• Ability to follow instructions, manage assigned tasks, and meet deadlines with attention to detail.
• Willingness to learn new skills and adapt to changing business needs.
• Valid Hawaii driver’s license preferred.

Responsibilities

• Product Administration & Reservation Support: support product setup, maintenance, and reservations in systems; maintain accurate product and booking information.
• Vendor Contract & Product Support: coordinate contracts, review rates and contract information, maintain vendor records.
• Product Operations & Quality Support: support information for sales offices, monitor feedback, coordinate issue resolution, assist with product inspections.
• Sales Promotion & Digital Content Support: update website and social media content, create promotional materials, manage product descriptions.
• Sales Support & Cross-Department Coordination: facilitate communication across departments and assist with special requests and campaigns.
• Data Management & Reporting Support: maintain product and sales data in systems and prepare related reports.

Skills

Bilingual English/Japanese

Customer service

Administrative support

Education

Associate degree or equivalent

Tools

MS Office

Content management systems

Social media tools

Job description

Jtb-Hawaii-Travel,-LL seeks a Hawaii Product Associate to assist in planning, contracting, promotion, operation, and administration of Hawaii Product offerings.

The role involves product setup, reservations coordination, vendor communication, contract administration, and data management to ensure successful operation and promotion of Hawaii Products. Strong English/Japanese communication and MS Office skills are required.