Japanese-Speaking Cruise Guest Concierge

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 21,000 - 34,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a Japanese-Speaking Receptionist to greet guests, provide information, handle reservations, and support guest services on board a cruise ship.

Fluent in Japanese and English, you will ensure smooth check-in/check-out processes and clear communication of ship facilities. You will coordinate with housekeeping, dining, entertainment, and excursions, manage guest requests, and maintain accurate records.

Qualifications

• Fluent in Japanese and English, both spoken and written.
• Strong customer service orientation for diverse guest interactions.
• Excellent communication and interpersonal skills.
• Awareness and understanding of Japanese culture for sensitive service.
• Ability to thrive in a fast-paced ship environment.
• Attentive to detail in reservations, documentation, and preferences.
• Effective problem-solving to address guest concerns.
• Proficient with reservation/CRM tools and standard software.

Responsibilities

• Greet Japanese-speaking passengers with a warm, courteous demeanor.
• Provide information in Japanese, English, and coordinate guest services.
• Facilitate check-in/check-out for Japanese-speaking guests.
• Assist with dining, entertainment, spa, and ship service reservations.
• Distribute itineraries, schedules, and maps to guests.
• Handle guest concerns professionally and resolve issues promptly.
• Demonstrate cultural sensitivity toward Japanese guests.
• Assist with currency exchange and financial transactions as needed.
• Coordinate with housekeeping, dining, entertainment, and excursions.
• Maintain organized records of guest interactions and preferences.

Skills

Language proficiency

Customer service

Communication

Cultural understanding

Adaptability

Attention to detail

Problem solving

Computer skills

Tools

Reservation software

CRM software

Office applications

Job description

Crew Life at Sea Ltd. seeks a Japanese-Speaking Receptionist to greet guests, provide information, handle reservations, and support guest services on board a cruise ship.

Fluent in Japanese and English, you will ensure smooth check-in/check-out processes and clear communication of ship facilities. You will coordinate with housekeeping, dining, entertainment, and excursions, manage guest requests, and maintain accurate records.