Japanese Restaurant manager

Accor Hotels; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hotel chain is seeking a dedicated hospitality professional in Los Angeles to enhance guest satisfaction and service quality. The ideal candidate will manage daily operations, lead staff, and ensure exceptional guest experiences in a high-volume setting. If you have extensive experience in hospitality management and a passion for customer service, we invite you to apply.

Qualifications

• Minimum of 8 years related experience, including supervisory roles.
• Proficiency in both spoken and written English and Japanese.

Responsibilities

• Manage day-to-day operations, ensuring quality standards.
• Empower employees to deliver excellent customer service.
• Handle guest problems and complaints effectively.

Skills

Leadership

Customer Service

Communication

Education

Diploma in Hospitality Management

Job description

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

The role involves providing services that go above and beyond for customer satisfaction and retention.

1. Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
2. Manage day-to-day operations, ensuring quality standards and meeting customer expectations daily.
3. Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
4. Empower employees to deliver excellent customer service.
5. Act as the guest service role model for the restaurants, setting a good example of excellent customer service and fostering a positive environment.
6. Handle guest problems and complaints effectively.
7. Meet with guests informally during meals or upon departure to gather feedback on food, beverage, service levels, and overall satisfaction.
8. Ensure corrective actions are taken to continuously improve service results.
9. Incorporate guest satisfaction into departmental meetings with a focus on ongoing improvement.
10. Manage service delivery in outlets to ensure excellent service from entry to departure, including greeting, order taking, food and beverage delivery, fulfilling special requests, payment collection, and inviting guests to return.

Qualifications

• Diploma or higher in Hospitality Management or a related field.
• Minimum of 8 years related experience, including supervisory roles, or an equivalent combination of education and experience.
• At least 2 years in the same position within a hotel, preferably in a full-service, high-volume upscale dining environment.
• Proficiency in both spoken and written English and Japanese.