Japanese Bilingual Customer Support & Assisting Food Quality Assurance

QUICK USA; Torrance (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus twice a year

14 months compensation potential

Health insurance

PTO and sick days

Company holidays

Dental and vision insurance

Job summary

QUICK USA in Torrance, CA is seeking a Japanese/English bilingual Customer Support & Operations Assistant to support U.S. and Canadian customers and assist marketing, CRM, admin operations, and food quality assurance.

The ideal candidate is bilingual, proactive, flexible, and eager to learn, with strong communication skills. You will handle inquiries in Japanese and English, support invoicing with QuickBooks, data entry, shipping, and contribute to market planning and QA documentation.

Qualifications

• Business-level or higher Japanese and English.
• Customer service, administrative, sales support, or marketing experience preferred.
• Strong communication and interpersonal skills.
• Proactive, positive, and willing to take initiative.
• Able to handle multiple tasks and adapt to changing priorities.
• Basic Excel and Word skills.
• QuickBooks experience is a plus.
• Food QC/quality assurance experience is a plus, but not required.

Responsibilities

• Handle customer inquiries by phone and email in Japanese and English.
• Provide product information and assist customers throughout the purchasing process.
• Support customers in the U.S. and Canada.
• Support CRM and customer relationship management.
• Assist with sales/marketing analysis and market planning.
• Coordinate with the Japan office, factories, and business partners.
• Issue invoices and perform basic data entry using QuickBooks and Excel.
• Support shipping, packing, and general office operations.
• Support food quality control (QC) and related documentation.
• Assist team members with various tasks as needed.

Skills

Japanese-English bilingual

Customer service

Administrative support

Marketing support

CRM

Data entry

Excel

Word

QuickBooks

Food QC (adv)

Tools

QuickBooks

Excel

Word

Job description

Japanese Bilingual Customer Support & Operations Assistant

Japanese / English

Position Summary

A global healthcare and food-related company is seeking a Japanese/English Bilingual Customer Support & Operations Assistant.

This position focuses on customer support for U.S. and Canadian customers, while also supporting marketing, CRM, administrative operations, and food quality assurance activities.

The ideal candidate is bilingual, proactive, flexible, and willing to learn and take on a variety of responsibilities.

Key Responsibilities

• Handle customer inquiries by phone and email in Japanese and English


• Provide product information and assist customers throughout the purchasing process


• Support customers in the U.S. and Canada


• Support CRM and customer relationship management


• Assist with sales/marketing analysis and market planning


• Coordinate with the Japan office, factories, and business partners


• Issue invoices and perform basic data entry using QuickBooks and Excel


• Support shipping, packing, and general office operations


• Support food quality control (QC) and related documentation


• Assist team members with various tasks as needed

Qualifications

• Business-level or higher Japanese and English


• Customer service, administrative, sales support, or marketing experience preferred


• Strong communication and interpersonal skills


• Proactive, positive, and willing to take initiative


• Able to handle multiple tasks and adapt to changing priorities


• Basic Excel and Word skills


• QuickBooks experience is a plus


• Food QC/quality assurance experience is a plus, but not required

Working Hours

• Monday–Friday, 9:00 AM–6:00 PM


• 1-hour lunch break


• In-person / Office-based


• Overtime generally not required

Location

Torrance, CA

Salary & Benefits

• $40,000–$60,000/year, depending on experience


• Bonus paid twice a year


• Potential annual compensation equivalent to approximately 14 months of salary


• Health, dental, and vision insurance


• PTO and sick days


• Company holidays


• Additional benefits after the 3-month introductory period