Japanese Bilingual Customer Support & Assisting Food Quality Assurance

QUICK USA; Torrance (CA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

PTO and sick days

Holidays and time off

Résumé du poste

Quick USA Inc. is seeking a Japanese/English bilingual Customer Support & Operations Assistant based in Torrance, CA. The role focuses on customer support for U.S. and Canadian customers and supports CRM, administrative operations, and food quality assurance activities.

The ideal candidate is bilingual, proactive, flexible, and eager to learn with the ability to handle multiple tasks in a fast-paced environment. Office-based position with regular hours.

Qualifications

• Business-level proficiency in Japanese and English.
• Customer service, administrative, or marketing support experience preferred.
• Proactive, flexible, and able to handle multiple tasks.

Responsabilités

• Handle customer inquiries by phone and email in Japanese and English.
• Provide product information and assist customers throughout the purchasing process.
• Support customers in the U.S. and Canada and CRM activities.
• Assist with sales/marketing analysis and market planning.
• Coordinate with the Japan office, factories, and business partners.
• Issue invoices and perform basic data entry using QuickBooks and Excel.
• Support shipping, packing and general office operations.
• Assist with food quality control documentation.

Outils

QuickBooks

Excel

Word

Description du poste

Japanese Bilingual Customer Support & Operations Assistant

Japanese / English

Position Summary

A global healthcare and food-related company is seeking a Japanese/English Bilingual Customer Support & Operations Assistant.

This position focuses on customer support for U.S. and Canadian customers, while also supporting marketing, CRM, administrative operations, and food quality assurance activities.

The ideal candidate is bilingual, proactive, flexible, and willing to learn and take on a variety of responsibilities.

Key Responsibilities

• Handle customer inquiries by phone and email in Japanese and English
• Provide product information and assist customers throughout the purchasing process
• Support customers in the U.S. and Canada
• Support CRM and customer relationship management
• Assist with sales/marketing analysis and market planning
• Coordinate with the Japan office, factories, and business partners
• Issue invoices and perform basic data entry using QuickBooks and Excel
• Support shipping, packing, and general office operations
• Support food quality control (QC) and related documentation
• Assist team members with various tasks as needed

Qualifications

• Business-level or higher Japanese and English
• Customer service, administrative, sales support, or marketing experience preferred
• Strong communication and interpersonal skills
• Proactive, positive, and willing to take initiative
• Able to handle multiple tasks and adapt to changing priorities
• Basic Excel and Word skills
• QuickBooks experience is a plus
• Food QC/quality assurance experience is a plus, but not required

Working Hours

• Monday-Friday, 9:00 AM-6:00 PM
• 1-hour lunch break
• In-person / Office-based
• Overtime generally not required

Location

Torrance, CA

Salary & Benefits

• $40,000-$60,000/year, depending on experience
• Bonus paid twice a year
• Potential annual compensation equivalent to approximately 14 months of salary
• Health, dental, and vision insurance
• PTO and sick days
• Company holidays
• Additional benefits after the 3-month introductory period