Japanese Bilingual Assistant General Manager

aiTWorks; West Hollywood (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

aiTWorks in West Hollywood, CA, is seeking an Assistant General Manager to guide daily restaurant operations and guest experience. You will own performance metrics, budgeting input, and staff leadership under the GM’s direction with independent day-to-day decision flexibility.

You will lead through presence, precision, and a steadfast commitment to standard adherence, shaping service quality across the unit.

Qualifications

• Minimum 3 years of management experience in fine dining, luxury hotel, or hospitality.
• Experience supervising 10+ staff preferred.
• California Food Manager Certification or ServSafe or equivalent required at hire

Responsibilities

• Serve as the General Manager’s second-in-command and support daily restaurant operations
• Maintain operational continuity and uphold company standards in the GM’s absence
• Oversee daily floor operations, including service execution, opening/closing procedures, facility checks, and incident response
• Supervise unit-wide shared staff, including receptionists and janitorial team members
• Oversee reception operations, including reservation management and guest communication

Skills

Bilingual English/Japanese

Management experience

Hospitality operations

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

POS systems

Job description

Benefits

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

A high-end Japanese restaurant in West Hollywood, California, is seeking an Assistant General Manager.

Job Summary

The Assistant General Manager is the GM’s trusted second-in-command and a future GM candidate. You own daily operations, team performance, guest experience, and financial monitoring across all Collection units - operating under the GM’s direction while exercising independent judgment on day-to-day decisions.

You lead through presence, precision, and an unwavering commitment to the standard.

Responsibilities

• Serve as the General Manager’s second-in-command and support daily restaurant operations


• Maintain operational continuity and uphold company standards in the GM’s absence


• Oversee daily floor operations, including service execution, opening/closing procedures, facility checks, and incident response


• Supervise unit-wide shared staff, including receptionists and janitorial team members


• Oversee reception operations, including reservation management and guest communication


• Monitor health and safety regulations, OSHA standards, sanitation procedures, and facility maintenance


• Manage monthly schedules and support seasonal menu updates


• Prepare, analyze, and present weekly reports on sales performance, reservation trends, and operational insights


• Collaborate with partner restaurants in Japan to support budgeting, performance management, and strategic planning


• Identify and lead process improvement initiatives across unit operations


• Monitor labor, food, and beverage costs and report variances with corrective action recommendations


• Use Microsoft Office to prepare reports, analyze operational data, and support planning


• Lead recruitment and candidate interviews in collaboration with the GM and HR


• Own onboarding and training for unit-level team members


• Support ongoing training initiatives for service standards, compliance, and leadership development


• Manage labor scheduling and submit schedules and labor data for GM review


• Lead performance evaluation processes and develop performance improvement plans


• Lead managers’ meetings and drive operational improvement initiatives


• Resolve floor-level guest escalations with professionalism and sound judgment


• Manage guest information accurately and support repeat business through attentive hospitality


• Perform other duties as assigned by management

Requirements

• Japanese and English bilingual


• Minimum 3 years of management experience in fine dining, luxury hotel, or hospitality environment


• Experience supervising 10+ staff members preferred


• Minimum 5 years of total hospitality industry experience preferred


• Practical experience with POS systems and restaurant operations required


• Bachelor’s degree in Hospitality, Business, or related field preferred


• Equivalent professional experience may be considered


• Strong leadership trajectory with aspiration to advance into a General Manager role


• Ability to operate with GM-level ownership within the boundaries of the Assistant General Manager role


• California Food Manager Certification, ServSafe, or equivalent required at hire


• Responsible Beverage Service Certification preferred


• Sommelier certification preferred


• Valid California Food Handler Card or equivalent manager certification required


• Must be authorized to work in the United States

Employment Details

Employment Status | Full Time

Position | Assistant General Manager

Language | Japanese/English

Working Hours | Shift-based schedule
*Evening, weekend, and holiday shifts required.

Salary | $95,000 - $110,000（DOE）

Benefit |

• Health, dental, and vision insurance


• Paid time off and company-designated holidays


• 401(k) retirement plan