Janitorial Service Technician

Eakes-Office-Solutions; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Eakes-Office-Solutions is seeking a field service technician to repair, troubleshoot and install janitorial equipment at customer sites and in the shop. You will manage assigned territory and ensure timely service while maintaining accurate work orders and quotes.

The role emphasizes excellent customer relations, precise documentation, and a proactive approach to service bulletins and trainings. A high school education is required; mechanical aptitude is preferred; travel 75-100% with a valid

Qualifications

• High School education.
• Mechanical background desired; training provided.
• Excellent customer relations and communication skills.
• Accurate documentation and quotes.
• Ability to lift 60 pounds.
• Valid driver's license with clean driving record.

Responsibilities

• Troubleshoot, repair, and install janitorial equipment at customer sites and in the shop.
• Efficiently manage assigned territory and service customers' needs in a timely manner.
• Maintain proper response time and accurate work orders.
• Provide accurate quotes and submit work orders after service calls.

Education

High School Education

Job description

Responsible for effectively and efficiently providing janitorial equipment service to our customers both in the field and in the shop. Must maintain excellent customer service levels and great communication with customers. Responsible to accurately complete work orders and other appropriate documentation.Primary Job Duties/ResponsibilitiesREPAIR/SUPPORT:Effectively and efficiently troubleshoot, repair, and install janitorial equipment at customer’s site and in the shop.Efficiently manage assigned territory.Maintain proper response time.Manage assigned territory to properly service customers' needs in a time efficient manner.CUSTOMER RELATIONS:Listen to and resolve customer concerns in a timely manner.Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager.Create and maintain excellent customer relationships by listening and communicating with customers.DOCUMENTATION:Prepare accurate and complete work orders.Provide accurate quotes to customers.Submit work orders after the completion of every service call.WORK AREA/TOOL KITS/VEHICLES:Maintain work area and tools in a neat, clean, and orderly manner.Maintain proper inventory of tools in tool kit and support materials.Keep vehicles neat and clean.Maintain proper parts and supply inventory in vehicles at all times.SALES:Actively promote Eakes with our customers.Obtain and submit leads for new machine sales.TRAINING:Attend training seminars as required.Attend service meetings to keep updated on latest service bulletins and latest service procedures.Complete assigned training.OTHER DUTIES AS MAY BE ASSIGNEDHigh School EducationMechanical background desired but will trainOtherGood verbal and written communication skillsExcellent customer relation skillsAccuracy skillsAbility to lift 60 pounds as needed during the dayAbility to lift heavier objects with cart and/or assistance75% - 100% of time in traveling/servicing machinesCurrent driver's license and good driving record