Janitorial Service Technician

Eakes, Inc; Omaha (NE); On-site; USD 28,000 - 41,000; Full time

Job summary

Eakes, Inc. is seeking a Janitorial Service Technician in Omaha, NE to service and repair janitorial equipment at customer sites and in the shop. You will maintain strong customer relations, ensure accurate documentation, and actively promote products.

A mechanical background is helpful, and training is provided. Travel will be required, and candidates must lift up to 60 pounds and maintain clean, organized workspaces and vehicles.

Qualifications

• High School Education is required.
• Mechanical background is desired but training will be provided.
• Excellent verbal and written communication skills are essential.
• Strong customer relations skills are required.
• Attention to detail and accuracy are important.
• Ability to lift 60 pounds and handle heavier objects with assistance.

Responsibilities

• Troubleshoot, repair, and install janitorial equipment at customer sites and in the shop.
• Efficiently manage assigned territory and service customers promptly.
• Listen to and resolve customer concerns, reporting unresolved issues to the Service Manager.
• Prepare accurate work orders and provide quotes; submit after each service call.
• Maintain organized work areas, tools, and vehicle inventory.
• Promote Eakes products and submit leads for new machine sales.

Skills

Verbal & written communication

Customer relations

Accuracy

Lifting 60 pounds

Teamwork

Driver's license

Education

High School Education

Job description

Janitorial Service Technician# Janitorial Service TechnicianOmaha Location - Omaha, NE 68128## OverviewSalary Range$20.00 - $30.00 HourlyLevelExperiencedPosition TypeFull Time## DescriptionResponsible for effectively and efficiently providing janitorial equipment service to our customers both in the field and in the shop. Must maintain excellent customer service levels and great communication with customers. Responsible to accurately complete work orders and other appropriate documentation. | || --- || **Primary Job Duties/Responsibilities** |**REPAIR/SUPPORT:*** Effectively and efficiently troubleshoot, repair, and install janitorial equipment at customer’s site and in the shop.* Efficiently manage assigned territory.* Maintain proper response time.* Manage assigned territory to properly service customers' needs in a time efficient manner.**CUSTOMER RELATIONS:*** Listen to and resolve customer concerns in a timely manner.* Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager.* Create and maintain excellent customer relationships by listening and communicating with customers.**DOCUMENTATION:*** Prepare accurate and complete work orders.* Provide accurate quotes to customers.* Submit work orders after the completion of every service call.**WORK AREA/TOOL KITS/VEHICLES:*** Maintain work area and tools in a neat, clean, and orderly manner.* Maintain proper inventory of tools in tool kit and support materials.* Keep vehicles neat and clean.* Maintain proper parts and supply inventory in vehicles at all times.**SALES:*** Actively promote Eakes with our customers.* Obtain and submit leads for new machine sales.**TRAINING:*** Attend training seminars as required.* Attend service meetings to keep updated on latest service bulletins and latest service procedures.* Complete assigned training.**OTHER DUTIES AS MAY BE ASSIGNED**## Qualifications* High School Education* Mechanical background desired but will train| || --- || **Other** |* Good verbal and written communication skills* Excellent customer relation skills* Accuracy skills* Ability to lift 60 pounds as needed during the day* Ability to lift heavier objects with cart and/or assistance* 75% - 100% of time in traveling/servicing machines* Current driver's license and good driving record