Operations Manager

Chiefs Fit; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Chiefs Fit is seeking an Operations Manager to enhance guest and member experiences. This full-time role involves leadership in service quality, staff management, and operational efficiency within the club's facilities. Applicants should possess strong communication skills and experience in the fitness industry.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Qualifications

• Experience in a management role is preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Manage service quality and member experience.
• Engage with members and resolve concerns.
• Monitor and maintain club facilities and equipment.
• Supervise staff schedules and conduct performance meetings.

Skills

Customer service

Team leadership

Problem-solving

Communication

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Title: Operations Manager

Company: Chiefs Fit

Directly Reports To: General Manager

Department: Management Team

Position Overview: The Operations Manager (OM) ensures that the club delivers the best guest and member experience. Responsibilities include maintaining company standards, leading by example in cleanliness and friendliness, supporting member retention, hiring and developing staff, and achieving department targets such as customer service, cleanliness, and revenue goals. The OM also ensures a safe, well-equipped environment for members and staff.

Key Responsibilities:

• Manage service quality and member experience
• Engage with members proactively and resolve concerns professionally
• Monitor and maintain club facilities and equipment
• Coordinate with janitorial services and promote teamwork
• Drive revenue in Fuel Zone and Recovery Lounge
• Implement promotions and merchandising strategies
• Ensure staff training and operational procedures are followed
• Handle banking, supplies, and POS operations
• Supervise staff schedules and conduct performance meetings
• Coach staff and perform other duties as required

Work Schedule: Full-time position with variable hours, including prime time, early mornings, late nights, and weekends, depending on club needs and events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.