Janitorial Operations & Growth Manager

Columbia Hospitality, Inc.; Houston (TX); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Columbia Hospitality, Inc. seeks an Area/Account Manager to lead cleaning service operations for assigned buildings, ensuring clean, orderly, and attractive conditions while remaining financially responsible within budget guidelines.

You will drive new business development, supervise staff, maintain schedules, and coordinate with HR and finance to optimize performance and client satisfaction across multiple Mall Accounts and locations.

Aufgaben

• Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations.
• Communicate consistently with direct reports to resolve concerns in a timely manner.
• Ensure direct reports and clients have functional location schedules two weeks in advance.
• Enforce proper uniform attire for all employees daily.
• Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with management; allocate resources accordingly.
• Partner with HR to handle employee issues.
• Identify high performers for potential leadership opportunities.
• Review budget and payroll reports to track financial results on a daily basis.
• Monitor punches and attendance for accuracy; address issues daily.
• Attend weekly Regional calls, reviewing personal performance.
• Salaried employees must enter their time into the system weekly and minimize exception clocking’s through training.
• Anticipate hiring needs and keep job postings current within 5 days; coordinate with HR to update postings.
• Develop and execute a recruitment strategy for each area/location.
• Email all background check requests to [e-mail].
• Process new hire paperwork per HR processes.
• Onboard new hires on their first day: review role responsibilities; train on timekeeping; present company policies; provide safety training.
• Ensure uniforms are ordered and delivered to new hires by their first week.
• Order supplies in advance and anticipate orders within budgets monthly.
• Submit equipment repairs to Bill Faulhaber, Central expenses to Expense @bluechip-pros.com, and Operations VP after Regional Manager review.
• Perform preventative maintenance of equipment to keep in prime working condition.
• Maintain equipment inventory by location.
• Maintain a consistent visitation schedule for location audits; communicate plan to Regional Manager and VP of Operations via email.
• Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
• Conduct consistent quality control audits at each location and immediately address any issues uncovered in audits.
• Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.
• Assure all SDS sheets and manuals are in the janitorial closets.
• Report all incident/accident reports immediately.
• Maintain 100% utilization of approved budget hours per week for Mall Accounts.
• Ensure overtime is restricted to Mall-approved hours in advance and communicate to CFO, VP of Operations, and Accounts Receivable Manager.
• Communicate changes to budgeted hours to the CFO, VP of Operations, and Accounts Receivable Manager.
• Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business.
• Submit additional business per diem purchase order tracker weekly.
• Sell out of scope work at current client sites.

Jobbeschreibung

Columbia Hospitality, Inc. seeks an Area/Account Manager to lead cleaning service operations for assigned buildings, ensuring clean, orderly, and attractive conditions while remaining financially responsible within budget guidelines.

You will drive new business development, supervise staff, maintain schedules, and coordinate with HR and finance to optimize performance and client satisfaction across multiple Mall Accounts and locations.