Janitorial Account Manager

ABM Industries; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

ABM Industries is seeking an Account Manager to oversee day‑to‑day operations and administrative tasks, ensuring contract conformance and profitability for the assigned building. You will supervise supervisors and leads, manage inspections, controls, and payroll, and drive revenue growth by expanding periodic service offerings.

The role requires strong leadership, cost awareness, OSHA knowledge, and the ability to communicate effectively with customers and managers.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of supervisory experience in a service/customer‑oriented environment.
• 2+ years of janitorial, custodial, or facilities management experience preferred.
• Experience in cost estimating/pricing work.
• Working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Ability to write reports and business correspondence; present information clearly.

Responsibilities

• Ensure services are performed as contracted and at intended profit margins.
• Troubleshoot potential problems and concerns.
• Manage quality control monitoring and safety programs for assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Increase revenue by encouraging supervisors to offer additional or periodic services.
• Ensure compliance with company policies, procedures, and regulations.
• Complete and submit paperwork to district/hub in a timely manner.
• Analyze and manage financial and operational performance of the buildings.
• Ensure payroll is accurate and resolved promptly.
• Provide leadership to Supervisors and Lead personnel; supervise staff per policies.

Skills

Supervisory experience

Bilingual

Report writing

Cost estimation

OSHA knowledge

Education

High School Diploma or GED

Job description

The Janitorial Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

• Ensure that services are performed as contracted and at the intended profit margins.
• Troubleshoot potential problems and concerns.
• Manage the company's quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

• Bilingual in Spanish and English preferred.
• High School Diploma or GED required.
• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.
• 2+ Years of Janitorial, Custodial, or Facilities Management experience preferred.
• Experience in cost estimating/pricing work.
• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.