Janitorial Account Manager

ABM Industries; Georgia; On-site; USD 60,000 - 80,000; Full time

Job summary

ABM Industries is seeking a seasoned Janitorial Account Manager to oversee day-to-day operations and admin tasks to ensure contract compliance and profitability for the assigned building.

You will develop cost-control measures, monitor quality and safety programs, and coordinate inspections, staffing, and paperwork to support service delivery. Strong leadership and communication are essential to drive performance and customer satisfaction.

Qualifications

• Bilingual in Spanish and English preferred.
• High School Diploma or GED required.
• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.
• 2+ years of Janitorial, Custodial, or Facilities Management experience preferred.
• Experience in cost estimating/pricing work.
• Knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Ability to write reports and business correspondence and present information to managers and customers.

Responsibilities

• Ensure that services are performed as contracted and at the intended profit margins.
• Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Increase revenue by pursuing additional services for customers.
• Ensure compliance with policies and regulations.
• Ensure timely and accurate payroll paperwork and handle discrepancies.
• Provide leadership to Supervisors and Lead personnel.
• Direct, evaluate, and discipline personnel per company policies.

Skills

Bilingual Spanish/English

Supervisory experience

Facilities management

Cost estimation

OSHA knowledge

Report writing

Education

High School Diploma or GED

Job description

Job Description

The Janitorial Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Responsibilities

• Ensure that services are performed as contracted and at the intended profit margins.
• Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.
• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

Qualifications

• Bilingual in Spanish and English preferred.
• High School Diploma or GED required.
• Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.
• 2+ Years of Janitorial, Custodial, or Facilities Management experience preferred.
• Experience in cost estimating/pricing work.
• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com