Janitorial Account Manager

Integrity National Corporation; Frederick (MD); On-site; USD 70,000 - 75,000; Full time

Job summary

Integrity National Corporation in Frederick, MD seeks an Account Manager to oversee maintenance tasks at a client site, supervise crews, interview and hire staff, and ensure customer satisfaction. The role requires balancing safety, quality, and budget while serving as a key resource for the customer and company.

The Account Manager will lead scheduling, training, and safety compliance, coordinate with tenants, and maintain strong relationships to meet quality and profit objectives.

Qualifications

• College degree in a relevant field or equivalent work experience.
• 5+ years’ experience managing large janitorial facilities (300,000+ sq ft).
• Experience in recruiting, hiring, training, quality control, customer relationship management, task scheduling and budget management.
• Proficient in MS Office and timekeeping software.
• Valid driver’s license and access to a personal vehicle.
• Able to pass State and Federal background checks.

Responsibilities

• Ensures that the work identified in the specifications is performed properly, on time, safely and within the budget.
• Schedules and coordinates custodial duties and current services.
• Prepares schedule and supervises work assignments for all personnel.
• Inspects work of subordinates.
• Uses computer products to track work.
• Conducts training for INC employees.
• Orders all cleaning supplies and equipment. Maintains security of all tools, equipment and supplies.
• Administers the INC Safety Program at the account.
• Administers INC personnel policies in accordance with INC Human Resource Policy Manual.
• Prepares required reports.
• Enforces the account dress code.
• Responds daily to requests from the Director of Operations.
• Completes all work in a professional manner commensurate with industry and safety standards.
• Any other duties as assigned.

Skills

Project management

Leadership

CRM

Scheduling

Quality control

Education

College degree or equivalent

Tools

MS Office

Timekeeping software

Job description

• Base Pay $70,000.00 - $75,000.00 / Year

This is a general job description for a position at Integrity National Corporation (INC). Candidate resumes may be collected and considered for current openings, upcoming growth initiatives, contract awards, and future business opportunities. The following summary is intended to describe the general nature and level of work performed. The statements below are not intended to be construed as an exhaustive list of responsibilities, knowledge, skills, and abilities for this position.

SUMMARY

The Account Manager is responsible for all maintenance tasks within an account and is responsible to be onsite overseeing the account while work is being performed. The Account Manager may supervise one large account, or a large geographically separated unit. The Account Manager interviews and hires the crew. The Account Manager is responsible for training and supervision. The Account Manager interfaces with the customer and tenants to ensure customer satisfaction with our work. The overall goal and priority of The Account Manager is to become an important resource for the customer and The Company. He or she is to have the best interests of the customer in mind for all scheduling decisions. The result required is a high-morale people-oriented organization operating by the policies that meet or exceed customer expectations while achieving specific quality and profit objectives.

DUTIES & RESPONSIBILITIES

1. Ensures that the work identified in the specifications is performed properly, on time, safely and within the budget.
2. Schedules and coordinates custodial duties and current services.
3. Prepares schedule and supervises work assignments for all personnel.
4. Inspects work of subordinates.
5. Uses computer products to track work.
6. Conducts training for INC employees.
7. Orders all cleaning supplies and equipment. Maintains security of all tools, equipment and supplies.
8. Administers the INC Safety Program at the account.
9. Administers INC personnel policies in accordance with INC Human Resource Policy Manual.
10. Prepares required reports.
11. Enforces the account dress code.
12. Responds daily to requests from the Director of Operations.
13. Completes all work in a professional manner commensurate with industry and safety standards.
14. Any other duties as assigned.

MINIMUM JOB REQUIREMENTS

• College degree in highly desirable, or equivalent in work experience leading projects.
• 5 plus years’ experience managing large janitorial facilities with minimum 300,000 square feet or more.
• Experience in recruiting, hiring, training, quality control management, customer relationship management, task scheduling and budget management.
• Proficient in MS Office programs, timekeeping software and use of other office equipment.
• Able to pass a State and Federal Government background check.
• Must have a valid driver’s license and personal vehicle for transportation.
• Experience in working in an entrepreneurial and rapidly growing environment.