Janitorial Account Manager

Kids for the Future; Rockville (MD); On-site; USD 75,000 - 85,000; Full time

Job summary

Integrity National Corporation (INC) seeks an Account Manager to oversee a key account on site, supervise crews, interview and hire staff, and ensure customer satisfaction. The role emphasizes training, safety, and adherence to budgets while aligning with company policies.

The ideal candidate will manage scheduling, coordinate services, track performance with reporting tools, and maintain strong client relationships to deliver high-quality outcomes for tenants and customers alike.

Qualifications

• Bachelor's degree in Business Administration or equivalent experience.
• 5+ years managing large janitorial facilities or similar operations.
• Experience recruiting, training, quality control, and budget management.

Responsibilities

• Ensures work conducted per specifications is completed on time, safely, and within budget.
• Schedules and coordinates custodial duties and current services.
• Prepares schedules and supervises work assignments for all personnel.
• Inspects the work of subordinates and tracks progress with systems.
• Conducts training for INC employees and administers safety programs.
• Orders supplies, maintains security of tools and equipment.
• Administers INC personnel policies per HR manual.
• Prepares required reports and enforces dress code.
• Responds to requests from operations leadership daily.
• Completes all work professionally to industry and safety standards.

Skills

Budget management

Scheduling

Training

Recruiting

Customer relations

Education

Bachelor's degree in Business Administration

Tools

MS Office

Timekeeping software

Job description

• Base Pay $75,000.00 - $85,000.00 / Year

This is a general job description of a position at Integrity National Corporation (INC) that is open for submission of resumes. The following summary is intended to describe the general nature and level of work performed. The statements below are not intended to be construed as an exhaustive list of responsibilities, knowledge, skills, and abilities for this position.

SUMMARY

The Account Manager is responsible for all maintenance tasks within an account and is responsible to be onsite overseeing the account while work is being performed. The Account Manager may supervise one large account, or a large geographically separated unit. The Account Manager interviews and hires the crew. The Account Manager is responsible for training and supervision. The Account Manager interfaces with the customer and tenants to ensure customer satisfaction with our work. The overall goal and priority of The Account Manager is to become an important resource for the customer and The Company. He or she is to have the best interests of the customer in mind for all scheduling decisions. The result required is a high-morale people-oriented organization operating by the policies that meet or exceed customer expectations while achieving specific quality and profit objectives.

DUTIES & RESPONSIBILITIES

• Ensures that the work identified in the specifications is performed properly, on time, safely and within the budget.
• Schedules and coordinates custodial duties and current services.
• Prepares schedule and supervises work assignments for all personnel.
• Inspects work of subordinates.
• Uses computer products to track work.
• Conducts training for INC employees.
• Orders all cleaning supplies and equipment. Maintains security of all tools, equipment and supplies.
• Administers the INC Safety Program at the account.
• Administers INC personnel policies in accordance with INC Human Resource Policy Manual.
• Prepares required reports.
• Enforces the account dress code.
• Responds daily to requests from the Director of Operations.
• Completes all work in a professional manner commensurate with industry and safety standards.
• Any other duties as assigned.

MINIMUM JOB REQUIREMENTS

• College degree in Business Administration is highly desirable, or equivalent in work experience leading projects.
• 5 plus years’ experience managing large janitorial facilities with minimum 300,000 square feet or more.
• Experience in recruiting, hiring, training, quality control management, customer relationship management, task scheduling and budget management.
• Proficient in MS Office programs, timekeeping software and use of other office equipment.
• Able to pass a State and Federal Government background check.
• Must have a valid driver’s license and personal vehicle for transportation.
• Experience in working in an entrepreneurial and rapidly growing environment.