IVR Development Tester

JSR Tech Consulting; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

JSR Tech Consulting is seeking a detail-oriented Call Center IVR Development Tester to join their dynamic team. This role will focus on ensuring the quality of IVR systems used in call center operations, requiring strong analytical skills and experience with automation tools like Cyara. The position offers a competitive salary range and is ideal for candidates with a background in software testing and IT.

Qualifications

• Proven experience in software testing, specifically with IVR systems.
• Multiple years experience with test automation tools like Cyara.
• Familiarity with call center operations and customer service processes.

Responsibilities

• Ensure quality and functionality of IVR systems.
• Develop, execute, and maintain test plans and test cases for IVR systems.
• Perform functional, regression, and performance testing.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Cyara

Job description

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This range is provided by JSR Tech Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $65.00/hr

Direct message the job poster from JSR Tech Consulting

We are seeking a detail-oriented and experienced Call Center IVR Development Tester to join our dynamic team. In this role, you will be responsible for ensuring the quality and functionality of Interactive Voice Response (IVR) systems used in our call center operations. You will work closely with developers, project managers, and other stakeholders to test, evaluate, and provide feedback on IVR systems to enhance customer experience and operational efficiency.

Key Responsibilities:

• Develop, execute, and maintain test plans and test cases for IVR systems.

• Perform functional, regression, and performance testing on IVR applications using automated testing tools like Cyara.

• Collaborate with development teams to understand system requirements and design test strategies.

• Identify, document, and track defects and issues using appropriate tools.

• Conduct root cause analysis of issues and work with developers for resolution.

• Verify voice response accuracy, call routing, and system integrations.

• Participate in user acceptance testing (UAT) to ensure systems meet business requirements.

• Maintain thorough documentation of test results and provide detailed feedback to stakeholders.

• Continuously improve testing processes and methodologies.

• Assist in training and support for end-users as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in software testing, specifically with IVR systems.

• Multiple years experience with test automation tools like Cyara.

• Familiarity with call center operations and customer service processes.

• Strong analytical and problem-solving skills.

• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple priorities effectively.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Consulting

• Industries

  IT Services and IT Consulting, IT System Custom Software Development, and Insurance

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