Ivanti Developer

Accord Technologies Inc.; Georgia; Remote; USD 96,000 - 138,000; Full time

Job summary

Accord Technologies Inc. is seeking an Ivanti Developer for remote work on a W2 contract. You will configure and enhance Ivanti ITSM/Neurons, translate requirements into scalable workflows, and build integrations using REST/JSON.

Strong SQL, SSRS, and ITIL knowledge are essential to deliver incident, change, and knowledge management capabilities. Collaborate with business users and technical teams in an Agile/CI/CD environment, supporting deployments, testing, documentation, and ongoing

Qualifications

• Hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM is preferred.
• Familiarity with multiple ITSM tools (ServiceNow, BMC, Jira Service Management, or ManageEngine) is advantageous.
• Strong SQL skills; SSRS experience is preferred.
• Proficiency in JavaScript, REST/JSON, and CI/CD/DevOps practices.

Responsibilities

• Translate requirements into scalable Ivanti ITSM solutions.
• Configure Ivanti workflows, rules, forms, catalogs, dashboards, and automation.
• Develop Service Request, Service Catalog, Incident, Change/Release, Knowledge modules; build integrations via REST/JSON.
• Create service-management reports and dashboards; use SQL for troubleshooting.

Skills

ITSM knowledge

JavaScript

SQL

REST APIs

ITIL

Ivanti ITSM

Ivanti Neurons

SSRS

Agile/Scrum/DevOps

Tools

Ivanti ITSM

Ivanti Neurons

SSRS

Job description

Job Title:Ivanti Developer

Location: Remote

Type: W2 Contract

Required Skills

• Hands-on experience configuring, developing, or supporting an enterprise ITSM platform. (2 Years)
• ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) (2 Years)
• Agile/Scrum, CI/CD, or DevOps (2 Years)
• JavaScript (2 Years)
• SQL (2 Years)
• REST APIs/JSON (2 Years)
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. (2 Years)

Desired Skills

• Ivanti ITSM / Ivanti Neurons (2 Years)

Minimum Qualifications

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management
• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model
• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus
• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms
• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models
• ITIL certification is preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication and stakeholder coordination skills
• Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams
• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards

Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, CLIENT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Job Responsibilities

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues
• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred
• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes
• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure
• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module developmen
• Perform other assignments as required