ITSTS - IT Help Desk and Training Specialist

Lamprey Health Care, Inc.; Newmarket (NH); On-site; USD 34,000 - 35,000; Full time

Job summary

Paycom is seeking an IT Help Desk and Training Specialist in Newmarket, NH. This hybrid role provides frontline support for computers, Office 365, AthenaOne, printers, and phones, while assisting with training and documentation to improve user competency.

You will respond to end-user requests, troubleshoot effectively, and support revenue cycle reporting. The role emphasizes customer service and clear communication in a fast-paced environment.

Qualifications

• Bachelor’s or Associate degree in IT, CS, Education, or equivalent experience.
• 1–3 years of IT support or related technical role.
• Experience supporting and training users on an EHR system; AthenaOne preferred.
• Strong Windows, Office 365, and basic networking knowledge.
• Excellent verbal and written communication, and customer-service focus.
• Experience creating training materials and using learning tools.

Responsibilities

• Provide frontline IT support to staff and end users.
• Troubleshoot and resolve user requests and document outcomes.
• Assist with backup reporting and revenue cycle reporting as needed.
• Collaborate with IT staff to improve IT processes.

Skills

IT support

End-user training

Windows environments

Office 365

Communication

Customer service

Technical documentation

EHR systems

Education

Bachelor’s or Associate degree in IT / CS / Education

Tools

AthenaOne

Job description

# ITSTS - IT Help Desk and Training SpecialistNewmarket - Newmarket, NH 03857## OverviewSalary Range$25.00 - $25.01 Hourly## DescriptionThe IT Help Desk & Training Specialist provides frontline technical support to staff and serves as a key point of contact for day-to-day technology needs and to ensure efficient use of organizational technology. This hybrid role supports end users to respond to, troubleshoot, document and resolve user support requests working collaboratively with existing IT staff. The position provides first-level support for computers, applications (i.e. Microsoft Office 365, athenaOne) printers, telephones and other organizational technology as well as providing backup reporting support and assisting with revenue cycle reporting. This role contributes directly to operational efficiency, staff competency, and continuous improvement of IT processes.## Qualifications• Bachelor’s or Associate degree in Information Technology, Computer Science, Education, or equivalent experience.• 1–3 years of experience in IT support, end-user training, or related technical role.• Experience supporting and training users on an EHR system; AthenaOne experience strongly preferred.• Strong understanding of Windows environments, Office 365 applications, and basic networking concepts.• Excellent verbal and written communication skills with the ability to translate technical information for non-technical users.• Strong customer-service focus with the ability to multitask and manage priorities in a fast-paced environment.• Experience creating training materials and using learning tools.