IT Support Technician - Temp 6-month contract

Myomo Inc.; Burlington (MA); On-site; USD 43,000 - 47,000; Full time

Job summary

Myomo Inc. is seeking an IT Support Technician to provide onsite assistance at our Burlington, MA office. You will resolve hardware/software issues, deploy devices, and manage tickets in our in-house system.

The role requires provisioning Entra IDs, Intune enrollment, and support across Exchange, SharePoint, and printer services. We value clear communication, strong organization, and reliability to keep operations smooth for employees and to protect data privacy.

Qualifications

• Hands-on helpdesk experience supporting Windows devices.
• Experience with configuring and supporting Microsoft 365 apps.
• Familiarity with device enrollment and user provisioning processes.

Responsibilities

• Respond to employee requests, prioritize tickets, and document work.
• Troubleshoot Windows laptops, Outlook, Teams, printers, and basic conference room gear.
• Prepare and deploy laptops and iPhones, enroll via Intune.
• Provision and deprovision user accounts in Entra ID during onboarding/offboarding.
• Set up workstations and maintain device inventory; coordinate hardware orders.
• Provide routine support for Exchange, SharePoint, and PaperCut Hive.

Skills

Helpdesk experience

Windows troubleshooting

Clear communication

Time management

Organized and dependable

Security and privacy awareness

Tools

Microsoft Intune

ScreenConnect

Microsoft Entra ID

Outlook

Teams

SharePoint

Exchange

PaperCut Hive

Job description

IT Support Technician - Temp 6-month contract

Department: Information Technology

Employment Type: Temporary

Location: Burlington, MA

Compensation: $31.00 - $34.00 / hour

Description

The IT Support Technician provides onsite support for employees at the Burlington office and filed personnel. This role resolves day-to-day hardware, software, account, printer, phone, and conference room issues; prepares and deploys devices; and tracks requests through the company's in-house web-based ticketing system.

Key Responsibilities

• Respond to employee requests, prioritize tickets, document work, and follow issues through to resolution or escalation.
• Troubleshoot Windows laptops, Outlook, Teams, printers, basic conference room hardware, and desk setups, both in person and through remote support tools.
• Prepare and deploy laptops and iPhones, including device setup and enrollment through Microsoft Intune.
• Provision and deprovision user accounts in Microsoft Entra ID as part of onboarding and offboarding; complete approved group, license, and web portal access changes.
• Set up employee workstations, maintain laptops, coordinate hardware orders and requests, and keep device inventory accurate.
• Provide routine support involving Exchange, SharePoint administration, and PaperCut Hive within assigned access and procedures.

Skills, Knowledge & Expertise

• Hands-on experience with Microsoft Entra ID user account provisioning and group management is required.
• One (1) to three (3) years of helpdesk experience preferred; candidates with relevant hands-on experience and a strong work ethic are encouraged to apply.
• Ability to troubleshoot Windows devices and common Microsoft 365 user issues, communicate clearly with employees, and keep accurate ticket notes.
• Organized, dependable, and comfortable learning company-specific systems and processes.
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• Good knowledge of internet security and data privacy principles
• Good interpersonal skills
• Experience with Microsoft Intune and ScreenConnect is preferred, but is not required.