ITSM Solutions Consultant

International Executive Service Corps; Columbus (OH); Remote; USD 80,000 - 115,000; Full time

Job summary

A leading consulting company is seeking an ITSM Solutions Consultant to optimize their IT operations with HaloITSM. This role involves collaboration with IT teams to implement a cloud-based IT service management platform, ensuring service delivery and operational excellence. Candidates should have a strong background in ITSM platforms, technical skills, and a commitment to driving improvements through best practices.

Benefits

Health coverage

401K company match

Wellness programs

Self-managed PTO

Professional development opportunities

Qualifications

• 3+ years of experience implementing ITSM platforms, including HaloITSM.
• Experience with ITIL v4 processes.
• Proficiency in cloud integrations.

Responsibilities

• Lead implementation and configuration of HaloITSM.
• Collaborate with IT leaders and end-users for requirements.
• Implement integration and automation for efficiency.

Skills

HaloITSM configuration

APIs

REST/SOAP

Integration with cloud platforms

Basic scripting

Problem-solving

Communication

Education

Certification in ITIL v4

Job description

ITSM Solutions Consultant

Job Level: W2T Consultant

Job Location: Remote

Travel Expectations: None

Job Classification: Temporary (W2T)

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

We are seeking an experienced HaloITSM Consultant to lead the implementation, configuration, and optimization of HaloITSM, a cloud-based IT service management platform, to streamline our IT operations. Based in Columbus, Ohio, you will collaborate with IT teams, business stakeholders, and vendors to deliver a scalable, user-friendly ITSM solution that enhances service delivery, supports automation, and aligns with ITIL best practices. This role is critical to accelerating our IT operating model, enabling us to compete in a dynamic market.

In this role, you will:

• Implementation and Configuration:
  • Lead end-to-end deployment of HaloITSM, including installation, setup, and integration with existing systems (e.g., Active Directory, Microsoft Azure, ServiceNow).
  • Configure core modules (e.g., Incident Management, Service Desk, Change Management, Asset Management) to meet business requirements.
  • Customize workflows, dashboards, and reports to optimize user experience and operational efficiency.
• Stakeholder Engagement:
  • Collaborate with IT leaders, business units, and end-users to gather requirements and define service management processes.
  • Conduct workshops and training sessions to drive adoption among 50+ IT staff and 1800+ end-users.
• Integration and Automation:
  • Integrate HaloITSM with third-party tools (e.g., Microsoft Teams, Power BI, ERP systems like SAP) using APIs and connectors.
  • Implement automation for routine tasks (e.g., ticket routing, SLA notifications) to reduce resolution times by 30%.
• Process Optimization:
  • Align HaloITSM with ITIL v4 frameworks to standardize Incident, Problem, and Change Management processes.
  • Develop KPIs (e.g., mean time to resolution, first-call resolution rate) and configure analytics for continuous improvement.
• Post-Implementation Support:
  • Provide 3-month post-go-live support, including troubleshooting, user feedback incorporation, and system enhancements.
  • Document configurations, processes, and training materials for knowledge transfer.

Who You Are:

• Experience:
  • 3+ years of experience implementing and configuring ITSM platforms, with at least 1 year on HaloITSM or similar tools (e.g., ServiceNow, Freshservice).
  • Proven track record of leading ITSM deployments for mid-sized organizations (1000–2000 employees).
  • Experience with ITIL v4 processes and certifications (e.g., ITIL Foundation).
• Technical Skills:
  • Proficiency in HaloITSM configuration, including workflows, forms, and reporting.
  • Strong knowledge of APIs, REST/SOAP, and integration with cloud platforms (e.g., Azure, AWS).
  • Familiarity with Microsoft ecosystem (Active Directory, Power BI, Teams) and SaaS system like Salesforce
  • Basic scripting skills (e.g., PowerShell, JavaScript) for automation.
• Soft Skills:
  • Excellent communication and stakeholder management skills to engage diverse teams.
  • Strong problem-solving skills
    

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bringunmatched experiencesto clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part inpromotingdiversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bringour mission and core valuesto life, working together to provide the highestqualityservices to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.