Solution Manager, SAP ISU FICA

The AES Corporation; Indianapolis (IN); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company that is not just adapting to change but driving it. As a Solution Manager for SAP ISU applications, you will play a pivotal role in overseeing critical applications that support Customer Service and Meter to Cash processes. This position offers the opportunity to work closely with diverse stakeholders, ensuring that applications perform optimally while adhering to industry best practices. With a commitment to innovation and sustainability, this role is perfect for those looking to make a significant impact in the energy sector. If you are passionate about technology and eager to contribute to a cleaner, more sustainable future, this is the opportunity for you.

Qualifications

• 5+ years of experience with SAP-ISU solutions preferred.
• Excellent communication skills for diverse stakeholders.

Responsibilities

• Oversee US Utility applications for Customer Service and Meter to Cash processes.
• Coordinate with stakeholders to ensure application performance.

Skills

SAP-ISU solutions

Project management

Communication skills

Analytical thinking

Vendor management

Knowledge of Big Data

Knowledge of AI/ML

Knowledge of Cloud technologies

Knowledge of Mobile technologies

Knowledge of Analytics

Education

Bachelor of Business Administration

IT related degree

Engineering degree

Tools

Salesforce

Genesys

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

Position Overview

The Solution Manager, SAP ISU FICA applications will oversee and manage the US Utility applications used by Customer Service and Meter to Cash business processes. This role will work closely with Business and Digital stakeholders to ensure all applications used by these business departments are performing as expected from a functional and technical perspective. It is expected that this role will ensure standards, quality, and performance are incorporated and achieved during the management lifecycle of all applications under its responsibility such as incidents, enhancements, and improvements.

Key Responsibilities

1. Main liaison with the AES SAP-ISU Applications Manager to coordinate the sustainability and operations of SAP-ISU applications used by Customer Service and Meter to Cash departments.
2. Identify opportunities for improving the performance and functionality of applications.
3. Follow AES best practices for application management and support.
4. Stay current with industry trends and advancements in Customer Service and Meter to Cash technologies.
5. Ensure compliance with Digital Security Policies and Procedures including the review and approval of security access granted for applications.
6. Develop project plans, timelines, and budgets, and monitor project progress to ensure milestones are met within scope, time, and cost constraints.
7. Coordinate and communicate with stakeholders, including business users, Digital teams, and external vendors.
8. Manage change requests and ensure proper documentation of system changes.
9. Oversee the day-to-day operations of the applications under responsibility, ensuring stability and performance.
10. Perform additional tasks and responsibilities as assigned by the manager to support team and organizational goals.

Position Requirements

1. 5+ years of experience within SAP-ISU solutions is preferable.
2. IT related, Engineering (IT, Industrial, etc.), Bachelor of Business Administration or similar degree.
3. Proven experience in coordinating and effectively communicating with diverse stakeholders, including business users, Digital teams, and external vendors.
4. Excellent communication and interpersonal skills, capable of working collaboratively with technical and non-technical teams.
5. Knowledge of the latest market trends (Big Data, AI/ML, Cloud, Mobile, Analytics) for an electrical utility is a plus.
6. Must have the ability to perform technical project management to achieve expected results in a timely fashion.
7. Identify opportunities for improving the performance and functionality of the SAP ISU systems.
8. Salesforce and Genesys technology knowledge would be a plus.
9. Experience of analyzing and breaking down problems and information using SAP structured frameworks and methodologies.
10. Analytical thinking abilities and client-facing communication skills. Vendor Management skills and Business focus ability.
11. Knowledge of SAP-ISU Solution, ITSM, and Utilities business processes.
12. Fluency in English; Spanish is a plus.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences, and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.

E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.