Solution Consultant

Atomicwork Inc; Mississippi; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an experienced Solution Engineer to enhance their modern service management platform. This role involves supporting sales teams, conducting product demonstrations, and designing tailored solutions for clients. The company promotes a culture of autonomy, trust, and continuous improvement, making it an exciting place to work. With a focus on customer needs and a commitment to employee well-being, this opportunity offers a chance to make a significant impact in a dynamic environment. If you thrive in a collaborative setting and are eager to learn, this position is for you.

Benefits

Unlimited sick leaves

15 days paid time off

Flexible allowances

Annual outings

Convenient office locations

Qualifications

• Strong technical background with ITSM and ESM technologies.
• Excellent presentation and communication skills for complex concepts.

Responsibilities

• Provide technical support to sales teams and clients throughout the sales process.
• Conduct product demonstrations and address technical questions.

Skills

ITSM and ESM technologies

Value-selling

Presentation skills

Communication skills

Problem-solving skills

Collaboration

Job description

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced Solution Engineer to join our team and help us build our modern service management platform. This position is based in Bangalore. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What we’re looking for (qualifications)

We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people looking to learn new things and have a sense of responsibility toward their work.

1. Strong technical background, with experience in ITSM and ESM technologies and software.
2. Experience handling mid-market/enterprise deals. You are used to long deal cycles, handling RFPs, maintaining detailed notes and executing flawless deal handovers to post-sales after a contract is signed.
3. Excellent value-selling, presentation and communication skills, capable of conveying complex technical concepts clearly and effectively.
4. Ability to understand and address customer technical requirements, providing effective and tailored solutions.
5. Strong problem-solving skills, with the ability to think critically and creatively.
6. Collaborative mindset, with the ability to work effectively with cross-functional teams.
7. Must be comfortable supporting clients in US timezones.

What you’ll do (responsibilities)

1. Provide technical support to sales teams and clients throughout the sales process.
2. Conduct detailed technical discovery, product demonstrations, showcasing the features and benefits of our solutions.
3. Address technical questions and concerns from potential and existing clients.
4. Scope out customer business cases and scalable solutions for complex use cases.
5. Design and develop tailored solutions to meet customer-specific requirements.
6. Work closely with sales and implementation teams to ensure smooth transitions from pre-sales to post-sales support.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

1. Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.
2. Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.
3. Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.
4. Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.
5. Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.
6. Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

1. Fantastic team—the #1 reason why everybody joins us.
2. Convenient offices— well-located offices spread over five different cities.
3. Paid time off— Unlimited sick leaves and 15 days off every year.
4. Flexible allowances— with hassle-free reimbursements across spends.
5. Annual outings— for everyone to have fun together.

What next (applying for this role)

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