ITSM Project Coordinator — Process Excellence

Pyramid Consulting, Inc.; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Project Coordinator in Atlanta, GA for a 12+ month contract. You will oversee day-to-day ITSM process management, ensuring adherence to standards and delivering business outcomes.

The role emphasizes stakeholder communication, documentation, and process training. The ideal candidate has a BS/BA in IT with 3+ years of experience, strong Excel/Word skills, and familiarity with command line prompts.

Qualifications

• BS or BA in Information Technology or equivalent with 3+ years of related experience.
• Proficient in Excel and Word; basic command line prompt knowledge.

Responsibilities

• Manage, execute, and improve an ITSM process to meet business outcomes and standards.
• Monitor performance metrics and provide insights on trends and risks.
• Coordinate process initiatives, document activities, and support testing and UAT.
• Act as SME for the process and engage stakeholders to ensure requirements are met.

Skills

Excel

Word

Command line

Education

BS/BA in Information Technology

Tools

ITSM software

Job description

Pyramid Consulting, Inc. is seeking a Project Coordinator in Atlanta, GA for a 12+ month contract. You will oversee day-to-day ITSM process management, ensuring adherence to standards and delivering business outcomes.

The role emphasizes stakeholder communication, documentation, and process training. The ideal candidate has a BS/BA in IT with 3+ years of experience, strong Excel/Word skills, and familiarity with command line prompts.