ITSM Process Coordinator & ServiceNow Champion

Iris Consulting Corporation; Atlanta (GA); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Group life insurance

Job summary

Iris Consulting Corporation seeks a dedicated ITSM Process Specialist to ensure the assigned ITSM process is followed across the enterprise and delivers expected business outcomes. You will monitor performance, identify risks, and partner with stakeholders to drive improvements and process maturity.

Responsibilities include coordinating initiatives, supporting status reporting, facilitating workshops, and participating in project kickoffs, reviews, testing, and UAT.

Qualifications

• Proficient in Excel and Word; strong communication skills.
• Ability to engage stakeholders and drive process improvements.
• Experience supporting IT Service Management processes.

Responsibilities

• Manage day-to-day ITSM process operations and ensure enterprise-wide adherence.
• Monitor key metrics, identify trends, risks and improvement opportunities.
• Coordinate process initiatives, support status reporting, and facilitate workshops and UAT.

Skills

Excel

Word

Communication

Stakeholder engagement

Tools

ServiceNow

Command line

Job description

Iris Consulting Corporation seeks a dedicated ITSM Process Specialist to ensure the assigned ITSM process is followed across the enterprise and delivers expected business outcomes. You will monitor performance, identify risks, and partner with stakeholders to drive improvements and process maturity.

Responsibilities include coordinating initiatives, supporting status reporting, facilitating workshops, and participating in project kickoffs, reviews, testing, and UAT.