ITSM Process & Operations Analyst

Datumtg; Atlanta (GA); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Datumtg seeks a process professional to manage ITSM process operations, ensuring adherence to ITSM standards and delivering business outcomes. The role requires 3+ years in ITSM with strong Excel/Word skills and knowledge of ServiceNow.

You will coordinate workshops, support testing activities including UAT, and collaborate with Product Owner and platform teams to sustain process adoption and continuous improvement.

Qualifikationen

• BS or BA in Information Technology or related field with 3+ years of ITSM experience.
• Experience in process management, reporting, and User Acceptance Testing (UAT).

Aufgaben

• Manage the day-to-day ITSM process operations to ensure consistency, outcomes, and alignment with ITSM standards.
• Monitor process performance, metrics, risks, and opportunities for improvement; drive process maturity.

Kenntnisse

ITSM

UAT

Stakeholder engagement

Excel

Word

ServiceNow

Ausbildung

Bachelor's degree in IT or related field

Tools

ServiceNow

Jobbeschreibung

Datumtg seeks a process professional to manage ITSM process operations, ensuring adherence to ITSM standards and delivering business outcomes. The role requires 3+ years in ITSM with strong Excel/Word skills and knowledge of ServiceNow.

You will coordinate workshops, support testing activities including UAT, and collaborate with Product Owner and platform teams to sustain process adoption and continuous improvement.