ITSM Platform Support Analyst - Entry Level

Stifel Financial Corp.; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental and vision care

401k

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel Financial Corp. is seeking an entry‑level IT Analyst – ITSM Platform Support to gain hands‑on experience with the ITSM platform while developing technical skills and business acumen under guidance from senior analysts.

The role focuses on how technology enables business services and how ITSM processes support employee experience and value delivery. You will learn platform standards, governance practices, and how incident, request, change, and problem management drive service outcomes.

Qualifications

• Bachelor's degree in IT/CS or related field, or equivalent experience.
• 1+ year in IT, application support, service operations, or related technical field.
• Exposure to ITIL concepts or interest in pursuing ITIL Foundation certification is a plus.

Responsibilities

• Support incident and change workflows by assisting with setup, testing, and data accuracy.
• Perform basic configuration and maintenance in the ITSM platform under supervision.
• Help identify, document, and escalate platform issues to senior analysts.
• Participate in testing and validation of platform changes to meet technical and business expectations.
• Assist with routine platform health checks, data quality reviews, and simple operational reports.
• Assist in gathering basic business requirements for service requests and workflows.
• Translate service needs into clear request forms, catalogs, and workflows using templates.
• Create and maintain basic documentation for configurations and procedures.

Skills

ITSM concepts

Attention to detail

Problem solving

Team collaboration

Communication

Learning ability

Education

Bachelor's degree in IT/CS

Tools

Halo ITSM

Python

PowerShell

SQL

HTML

CSS

AI

Job description

Stifel Financial Corp. is seeking an entry‑level IT Analyst – ITSM Platform Support to gain hands‑on experience with the ITSM platform while developing technical skills and business acumen under guidance from senior analysts.

The role focuses on how technology enables business services and how ITSM processes support employee experience and value delivery. You will learn platform standards, governance practices, and how incident, request, change, and problem management drive service outcomes.