ITSM Platform Engineer II - Automation & Integrations

Stifel; St. Louis (MO); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision care

401k

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel is seeking an ITSM Platform Engineer II to serve as the primary technical escalation point for ITSM Analysts, ensuring halo ITSM platform availability, security, and data integrity. You will design workflows, automate processes, and build integrations with Jira and other systems, translating requirements into scalable solutions.

Ideal candidates will have 3+ years of ITSM or enterprise SaaS experience, strong SQL skills, and proficiency in Python or PowerShell.

Qualifications

• Minimum required: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent education and experience.
• Minimum required: 3+ years of experience supporting ITSM platforms, enterprise SaaS applications, or service management tooling; vendor relationships and technical escalations experience.

Responsibilities

• Own the day-to-day technical operation of Halo ITSM platform and related tooling (e.g., Jira).
• Ensure platform availability, performance, security, and data integrity.
• Serve as the technical escalation point for ITSM Analysts for complex incidents, defects, and configuration challenges.
• Diagnose and resolve platform issues prior to vendor escalation; engage vendors when necessary with clear problems and data.
• Design, configure, and maintain ITSM workflows, forms, automation rules, SLAs, and integrations per ITSM best practices.
• Support configuration across incident, request, change, problem, knowledge, and asset processes.
• Develop and maintain integrations between Halo ITSM, Jira, and other enterprise systems using APIs, webhooks, and middleware.
• Troubleshoot complex integration issues, data sync issues, and API performance concerns.
• Build and maintain automation using Python, PowerShell, or other scripting languages to improve efficiency and data consistency.
• Ensure configurations are scalable, supportable, and aligned with architectural standards.
• Ensure platform changes align with ITSM governance, security, and change management practices.
• Use SQL to analyze platform data, validate data integrity, and support troubleshooting.
• Maintain documentation for platform configurations, integrations, automation, and technical standards.

Skills

ITSM practices

SQL

Python

PowerShell

APIs

Data analysis

Scripting

Analytical thinking

Independent work

Agile

Education

Bachelor's degree in IT/CS or related field

Advanced degree preferred

Tools

Halo ITSM

Jira

REST APIs

Cloud platforms

SaaS applications

Job description

Stifel is seeking an ITSM Platform Engineer II to serve as the primary technical escalation point for ITSM Analysts, ensuring halo ITSM platform availability, security, and data integrity. You will design workflows, automate processes, and build integrations with Jira and other systems, translating requirements into scalable solutions.

Ideal candidates will have 3+ years of ITSM or enterprise SaaS experience, strong SQL skills, and proficiency in Python or PowerShell.