ITSM & Integration Lead: Platform & Experience

Envista Holdings Corporation; Brea (CA); On-site; USD 145,000 - 193,000; Full time

Job summary

Envista Holdings Corporation seeks an ITSM & Integration Lead to shape the enterprise ITSM platform, governance, and employee experience. You will partner with Global IT Service Delivery leadership to build a scalable framework, drive process maturity, and deliver measurable improvements in service performance and employee satisfaction.

The role emphasizes cross-tower collaboration, SIAM integration, and continuous improvement, with on-site work near Brea, CA four days a week.

Qualifications

• Bachelor’s degree in IT or 10+ years IT leadership in ITSM/Employee Experience
• 5+ years managing enterprise-scale service management platforms
• Proven ITIL-based service management leadership
• Experience in SIAM multi-vendor environments

Responsibilities

• Define ITSM platform strategy, governance, and roadmap
• Establish standards and policies for ITSM processes
• Own platform prioritization, investment, and lifecycle
• Drive ITIL/ITSM/SIAM adoption across the org
• Ensure cross-tower service workflows and end-to-end visibility

Skills

ITIL knowledge

ITSM leadership

Stakeholder management

Change management

Analytical skills

Education

Bachelor's degree or 10+ years IT leadership

Tools

ITSM platforms (ServiceNow)

Job description

Envista Holdings Corporation seeks an ITSM & Integration Lead to shape the enterprise ITSM platform, governance, and employee experience. You will partner with Global IT Service Delivery leadership to build a scalable framework, drive process maturity, and deliver measurable improvements in service performance and employee satisfaction.

The role emphasizes cross-tower collaboration, SIAM integration, and continuous improvement, with on-site work near Brea, CA four days a week.